Medical Assistant-Resource Team

Renown Health•Reno, NV

About The Position

Under the direction of a clinic provider, the Resource Team Medical Assistant assists providers with back-office procedures at Renown Medical Group and Urgent Care facilities. The role travels among all sites to cover vacancies, leave time, and sick calls, and may support the front office with patient check-in and checkout when business needs require. The Medical Assistant serves as a direct liaison between providers and patients, ensuring that patient questions and concerns are addressed. Resource Team members must maintain the competencies needed to work across all medical group and urgent care locations and be willing and able to work at any facility. Back-office duties include escorting patients to examination rooms, taking vital signs, maintaining room supplies, documenting patient communications, preparing lab specimens, completing and tracking referral forms, scheduling tests, returning phone calls in order of importance, filing communications in patient charts, and administering treatments and medications according to provider orders and established policies. The position provides patient care and requires care appropriate to the ages and needs of patients served, in accordance with applicable competency and quality standards. The incumbent must keep current with standards and help ensure compliance with federal, state, and local regulations, including third-party reimbursement requirements. Work challenges include changing techniques, paperwork, policies, available patient information, staffing fluctuations, and the need to float among facilities as business needs dictate.

Requirements

Working-level knowledge of English, including reading, writing, and speaking.
Mathematical skills and basic computer literacy.
Two years of experience in a provider office practice.
Valid California or Nevada driver's license.
Current Nevada Office Laboratory Assistant license, or submit an application within 90 days of employment; failure to apply for or receive the license within 90 days results in discharge.
Current AHA BLS/CPR certification.
Current certification as a CMA, RMA, CCMA, NCMA, NRCMA, AMCA Medical Assistant, or EMT (basic, advanced, or paramedic).
Possess, or be able to obtain within 90 days, the computer skills needed for online learning requirements, online forms and policies, benefits enrollment, and related tasks.
Willingness and flexibility to work at all facilities.

Nice To Haves

Experience in a multi-provider office practice is highly preferred.

Responsibilities

Assist providers with back-office procedures under the direction of a clinic provider.
Travel among Renown Medical Group and Urgent Care facilities to cover vacancies, leave time, and sick calls.
Support front-office operations, including patient check-in and checkout, when business needs require.
Serve as a liaison between providers and patients and ensure patient questions and concerns are addressed.
Escort patients from waiting rooms to examination rooms promptly.
Take patient vital signs according to guidelines.
Maintain examination-room stock.
Document patient communications.
Prepare lab specimens for processing.
Complete referral forms and maintain records of referrals.
Schedule patients for tests.
Return phone calls in order of importance and file them in patient charts as part of the permanent record.
Administer treatments and medications according to provider orders and established policies.
Maintain competencies to work across medical group and urgent care facilities.
Provide patient care appropriate to the physical, motor/sensor, psychosocial, safety, and age-specific needs of patients served.
Keep abreast of standards and ensure compliance with applicable federal, state, and local regulations, including third-party reimbursement requirements.