About The Position

The Medical Assistant is an integral part of the clinical office staff and performs administrative and clinical duties. The role obtains intake information for a specific patient population, performs tasks and treatments delegated by licensed personnel, and provides direct patient care as required. The Medical Assistant schedules physician-ordered tests and procedures and provides limited patient education and instructions related to them. The position supports providers with patient assessment and care, maintains clinic and diagnostic equipment, coordinates ancillary services, and completes administrative work such as answering phones, updating records, scheduling appointments, and handling correspondence and billing. The Medical Assistant follows applicable safety, confidentiality, and legal requirements and contributes to quality measures and a positive patient experience.

Requirements

  • High school diploma or GED.

Nice To Haves

  • 7–11 months of equivalent experience.

Responsibilities

  • Communicate appropriately with the patient population and provide clear treatment instructions to patients and families.
  • Consider growth and development milestones, involve family or guardians in assessment and care as appropriate, identify physical limitations, and respond to behavioral health, psychological, religious, and cultural needs.
  • Perform treatments, administer medication, and operate equipment safely within the role and delegated responsibilities.
  • Recognize and respond appropriately to signs or symptoms of abuse or neglect.
  • Obtain vital signs, EKGs, laboratory specimens, and other information needed for patient evaluation, using universal precautions and Medical Assistant competencies.
  • Assist providers with documentation by preparing notes, orders, and prescriptions in the Electronic Medical Record for provider review, editing, and signature.
  • Prepare and maintain clinic areas, including cleaning and stocking examination rooms, setting up and securing computer equipment, and maintaining diagnostic equipment.
  • Return routine patient telephone calls, such as those concerning prescription refills or medication pre-certification, as directed, and document actions promptly in the Electronic Medical Record.
  • Coordinate diagnostic testing and imaging, hospital procedures or admissions, additional patient visits, and acquisition of relevant medical records.
  • Maintain a positive, professional, and cooperative demeanor when interacting with patients, staff, physicians, and management.
  • Maintain a safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations.
  • Protect confidential patient care information and understand and adhere to legal responsibilities and requirements of the Medical Assistant role.
  • Seek knowledge and understanding of quality measures and patient experience.
  • Use computer applications; answer telephones; greet patients; update and file medical records; code and complete insurance forms; schedule appointments; arrange hospital admissions and laboratory services; and handle correspondence, billing, and bookkeeping.
  • Assist with implementation of age-appropriate care for the patient population, including direct patient care as part of the clinical team.
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