Medical Assistant / Medical Front Office

NextCare•Dallas, TX

15d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant to work in a fast-paced, team-oriented setting. The role provides patient care in the back office under the direct supervision of a provider and within the Medical Assistant’s scope of practice. Employees may also support Front Office Reception and are expected to be cross-trained for front- and back-office duties according to clinic staffing and business needs. The position supports quality patient care, respectful and dignified service, smooth clinic operations, and efficient patient flow. Duties may include assisting with examinations and procedures, medication administration, laboratory testing and specimen processing, and reception and discharge tasks. The job description notes that duties may be modified or supplemented as needed and does not alter the at-will employment relationship.

Requirements

High school diploma or equivalent; a high school diploma or GED is specified for all states, with Arizona requiring at least a high school diploma or equivalent.
Completion of an approved (accredited) Medical Assistant training program; alternatively, completion of an unapproved (non-accredited) program plus a qualifying national certification or other stated qualifying experience, depending on the applicable state requirements.
For an unapproved, non-accredited Medical Assistant program, qualifying certifications listed are Certified Medical Assistant (CMA) through AAMA, Registered Medical Assistant (RMA) through AMT, or Certified Clinical Medical Assistant (CCMA) through NHA.
For states other than Arizona, an unapproved Medical Assistant program plus at least one year of employment as a Medical Assistant after program completion may qualify.
For states other than Arizona, verifiable work experience directly supervised by a provider or physician group for at least 2,000 hours or one year may qualify.
Other Medical Assistant education or experience may be considered upon review and approval by the Compliance and Regulatory department.
Proficiency in EMR/EHR.
Ability to work in a fast-paced setting and in a team environment.
Customer-friendly approach and passion for patient service.
Ability to perform the duties required for patient care and, as needed, front-office support.

Responsibilities

Assist providers with examinations, including taking patient vital signs, procedures, and other direct-care processes under provider supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and provider direction, following safety protocols and procedures.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, as applicable.
Perform splinting and casting, as applicable.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and document them on an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use the electronic medical record/electronic health record proficiently.
Perform moderate-complexity clinical testing in authorized disciplines, such as Chemistry, Hematology, and Urinalysis, according to the laboratory’s COLA-approved SOP manual.
Perform and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready records for pre-analytical, analytical, and post-analytical activities for COLA surveys.
Participate in documented competency assessments semiannually during the first year and annually thereafter, covering the six CLIA-mandated elements.
Test and document blind proficiency-testing samples as patient specimens, following anti-commingling rules.
Accession, process, centrifuge, and assess specimen integrity, and accurately report data into the Laboratory Information System.
Recognize critical, life-threatening laboratory results and follow immediate notification protocols for the attending Texas healthcare provider.
When supporting Front Office Reception, keep patients and families informed of wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
Perform other related duties as assigned or described by Company policy.
Provide customer service and treat patients with respect and dignity while helping the clinic and reception area run smoothly and patient flow remain optimal.