Medical Assistant (Bilingual Spanish)

VIPcare•Ocala, FL

About The Position

VIPcare specializes in primary care for patients age 65 and older. The Medical Assistant provides clinical and administrative support to deliver safe, high-quality, patient-centered care. Under the direction of a Physician, Physician Assistant, or APRN, the Medical Assistant prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front-office operations. This safety-sensitive role involves direct patient care, medication administration, and clinical responsibilities requiring accuracy, professionalism, and attention to detail. The role supports Medicare Advantage patients within a value-based care model focused on quality outcomes and preventive care. The Medical Assistant welcomes and prepares patients, documents clinical information in the electronic medical record, measures vital signs, assists with examinations and procedures, administers medications and treatments as permitted, conducts testing, and supports care coordination and preventive-care outreach. The role also maintains medical records and supplies, handles front-office tasks, and collaborates with providers and other staff to support efficient clinic operations. Spanish bilingual ability is required.

Requirements

High school diploma or equivalent.
Bilingual Spanish proficiency.
Current CPR/BLS certification, or ability to obtain it within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills and ability to interact effectively with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to work independently and manage multiple priorities in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience.
Cultural diversity appreciation and sensitivity to the needs of Medicare and other patient populations served.
Ability to perform the physical activities required in a clinical environment, including patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements.
Manual dexterity and fine motor skills sufficient for clinical procedures, medication administration, specimen collection, and operation of medical equipment.
Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods, and sufficient vision and hearing (with or without reasonable accommodation) to safely perform essential job functions.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to report consistently to scheduled work locations and shifts.

Nice To Haves

Completion of an accredited Medical Assistant program and certification such as CMA, RMA, NCMA, CCMA, or equivalent.
At least one year of Medical Assistant experience in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and document histories, chief complaints, medications, allergies, preventive-care information, and other relevant clinical details in the EMR.
Measure, document, and report vital signs and clinical observations; prepare patients and examination rooms for visits.
Assist providers with examinations, treatments, and in-office procedures, and explain provider instructions and follow-up care as directed.
Administer oral and injectable medications, immunizations, and treatments as directed and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures; initiate and monitor IV infusions when trained and authorized.
Perform phlebotomy, prepare laboratory specimens, conduct CLIA-waived testing, and complete laboratory quality controls and logs.
Conduct in-office diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, ordered oxygen administration, inhalation treatments, spirometry, PT/INR testing, and glucose testing.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection-prevention standards.
Document patient encounters, treatments, diagnostic results, procedures, supplies, and telephone encounters in the EMR.
Conduct patient communications, including appointment and medication reminders, transitional-care outreach, and preventive-care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive-care records, and completing required documentation.
Assist with patient outreach, preventive-screening scheduling, and care coordination; maintain medical records in accordance with organizational policies and HIPAA requirements.
Manage front-office tasks, including calls, greeting patients, scheduling, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor and help order medical, pharmaceutical, and disposable clinical supplies; maintain office and clinical inventories.
Support onboarding and training of new team members as assigned and collaborate with providers and staff to ensure efficient clinic operations.
Perform other duties as assigned.