Bilingual Spanish Medical Assistant

Excelsia Injury Care•West Valley City, UT

About The Position

Excelsia Injury Care provides management services to healthcare companies delivering rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. The company’s mission is to restore quality of life through patient-centric, coordinated care for people injured in motor vehicle or work-related accidents. Spanish proficiency is required for this role. The Medical Assistant supports chiropractic providers and patient care through clinical assistance, documentation, patient intake, appointment coordination, and office administration. The role includes preparing patients for exams, carrying out physical therapy modalities as directed by the chiropractor, maintaining patient and treatment records, managing schedules and authorizations, and supporting communication between patients and providers. The position may require travel to other locations to provide coverage. Employment is contingent on successful completion of a background check; certain convictions within the past seven years may disqualify a candidate in accordance with applicable law.

Requirements

High school diploma or GED equivalent.
Spanish proficiency is required.
Certification in CPR and/or First Aid, maintained throughout employment.
One year of experience in an office providing physical therapy and/or chiropractic care.
Tact and skill in patient management.
Excellent communication and organizational skills.
Ability to interact effectively with doctors, patients, and coworkers.

Responsibilities

Assist patients before and after care by the chiropractor.
Take patients’ vital signs.
Perform physical therapy modalities as directed by the chiropractor.
Accurately document modalities performed and patients’ subjective comments on progress notes.
Monitor controls on physical therapy equipment.
Keep examination, treatment, reception, and other office areas clean, neat, and organized.
Launder towels, gowns, heat-pack covers, and similar items as needed.
Maintain inventory and order supplies.
Support general office operations, including filing, preparing charts, answering phones, patient registration, posting charges, scanning, and cleaning.
Travel to other locations as directed to maintain adequate coverage for patient care; a floater Certified Chiropractic Assistant may travel throughout the assigned region as mutually agreed.
Greet patients and check them in and out while providing appropriate customer service.
Make appointment confirmation and no-show follow-up calls.
Scan and upload paperwork to the EHR, request hospital records, handle faxes, update spreadsheets, and keep emails current.
Prepare patients for examinations and update medical records in accordance with Utah scope-of-practice guidelines.
Coordinate patient intake, chart preparation, and follow-up documentation for chiropractic providers.
Manage schedules, obtain prior authorizations, and ensure chiropractors have complete documentation before treatment.
Coordinate appointments, documentation, and patient education under provider direction.
Perform other duties and assignments as directed or necessary.