Medical Assistant (Bilingual Spanish)

VIPcare•Clermont, FL

About The Position

The Medical Assistant provides clinical and administrative support to deliver safe, high-quality, patient-centered care. Working under the direction of a Physician, Physician Assistant, or APRN, the Medical Assistant prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front office operations. This safety-sensitive role involves direct patient care and medication administration, requiring accuracy, professionalism, and attention to detail. The Medical Assistant supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care. The role includes gathering and documenting patient information, taking vital signs, assisting with examinations and procedures, administering medications and treatments as authorized, conducting diagnostic and laboratory testing, and maintaining accurate records. It also supports patient outreach, care coordination, Annual Wellness Visits, Transitional Care Management, and day-to-day clinic operations. The position requires bilingual Spanish communication and the ability to provide compassionate service to a diverse patient population.

Requirements

High school diploma or equivalent.
Bilingual Spanish proficiency.
Current CPR/BLS certification, or ability to obtain it within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills and ability to interact effectively with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical-thinking and problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently, manage multiple priorities, and function in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience; cultural sensitivity toward Medicare and other patient populations served.
Ability to perform clinical-environment physical activities, including patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements.
Manual dexterity and fine motor skills to perform procedures, administer medications, collect specimens, and operate medical equipment.
Ability to lift, carry, push, or move equipment and supplies up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods as operationally needed; visual acuity and hearing sufficient to perform essential job functions, with or without reasonable accommodation.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to report consistently to scheduled work locations and shifts.

Nice To Haves

Completion of an accredited Medical Assistant program and certification such as CMA, RMA, NCMA, CCMA, or equivalent.
At least one year of Medical Assistant experience in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and prepare them for examinations by collecting and documenting relevant medical, medication, history, and preventive-care information in the EMR.
Measure, document, and report vital signs and other clinical observations; prepare patients and examination rooms for provider visits.
Assist providers with examinations, treatments, and in-office procedures, and explain provider-directed instructions, treatment plans, medications, and follow-up care.
Administer oral and injectable medications, immunizations, and treatments as directed and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures; initiate and monitor IV infusions when appropriately trained and permitted.
Perform phlebotomy, prepare specimens, conduct CLIA-waived laboratory testing, and perform in-office diagnostic testing such as EKGs, vision screenings, pulse oximetry, peak flow testing, spirometry, and ordered oxygen or inhalation treatments.
Perform PT/INR and glucose testing using approved equipment; complete laboratory quality controls and maintain testing logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection-prevention standards.
Document encounters, treatments, diagnostic results, procedures, supplies, and telephone communications in the EMR.
Conduct patient communications and outreach, including appointment and medication reminders, post-discharge Transitional Care Management outreach, and preventive-care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive-care records, and completing required documentation.
Assist with patient outreach, preventive-screening scheduling, care coordination, and documentation of completed services.
Maintain medical records in accordance with organizational policies and HIPAA requirements.
Answer calls, greet patients, schedule appointments, register patients, manage check-in and check-out, process referrals, coordinate prescription refills, and route clinical and administrative inquiries.
Monitor and assist with ordering and maintaining medical, pharmaceutical, disposable clinical, and office supplies.
Support onboarding and training of new team members as assigned.
Collaborate with providers and clinical and front-office staff to support efficient clinic operations; perform other duties as assigned.