Medical Assistant - Employee Health Services

Baystate Health • Springfield, MA

4d • Onsite

About The Position

Baystate Health is seeking a Medical Assistant to join its Employee Health Services team in Springfield, Massachusetts. The role works collaboratively with a multidisciplinary care team to support patient transitions, maintain accurate medical records, and assist providers with examinations, testing, and procedures. The position is part of a career ladder, and the organization will determine the appropriate level.

Depending on the service line, the Medical Assistant may assist with visits and procedures involving abortion services or pregnancy loss, including preparing supplies, consents, instruments, and medications, and assisting with cervical dilator insertion. Other practice-specific duties may include assisting with pelvic and breast exams, cervical cytology screening, in-office procedures such as miscarriage management, biopsies, colposcopy, and LEEP, and supporting transgender and non-binary patients seeking gender-affirming therapy or surgery.

This is a per diem position at 2 Medical Center Drive in Springfield, Massachusetts. The schedule is 1–2 weekday shifts per month, 7:30 a.m.–4:00 p.m., with no weekends or holidays.

Requirements

• High school diploma or GED required.
• Current CPR-Basic Life Support for Healthcare Provider certification from the American Heart Association required.
• For MA I: accredited medical assistant program graduate preferred, or demonstrated MA I competencies and at least 1 year of medical-office experience.
• For MA II: accredited medical assistant program graduate or demonstrated MA II competencies, with at least 3 years of current relevant medical assistant experience in a medical practice setting.
• For MA III: accredited medical assistant program graduate with at least 5 years of current relevant experience preferred, or demonstrated MA III competencies with at least 5 years of current relevant experience; alternatively, at least 2 years as an MA II at Baystate Health with demonstrated MA III competencies.
• For MA IV, an internal career-ladder level: at least 2 years as an MA III at Baystate Health with demonstrated competencies for promotion, graduation from an accredited medical assistant program, and registration or certification through a third-party credentialing body.
• Third-party credentials listed include ARMA registration (minimum requirement), AMT registration, CCMA through NHA or AAMA, or NCMA through NCCT.

Nice To Haves

• Graduation from an accredited medical assistant program for MA I.
• For MA III, graduation from an accredited medical assistant program with at least 5 years of current relevant medical assistant experience in a medical practice setting is preferred.

Responsibilities

• Room patients, collect vital signs, review histories, document medications, and complete required site-specific screening forms in the Electronic Health Record.
• Prepare treatment rooms, chaperone patients, and assist providers during examinations, testing, and in-office procedures.
• Implement provider orders and standing protocols, process prescription refills, obtain prior authorizations, and document data accurately within established timeframes.
• Perform approved independent procedures, including EKGs, vision and hearing screenings, and point-of-care testing.
• Perform phlebotomy and administer immunizations in accordance with organizational policy.
• Review discharge instructions with patients, provide educational resources, process referrals, and schedule follow-up appointments.
• As applicable to the service line, assist with abortion services or pregnancy-loss visits and procedures, pelvic and breast exams, cervical cytology screening, in-office surgical procedures, and care for patients seeking gender-affirming therapy or surgery.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans, depending on eligibility.
• Tuition assistance, CEUs, and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement savings and employer match.
• Generous paid time off for eligible employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED