Medical Assistant / Medical Front Office

NextCare • Mesquite, TX

19d

About The Position

NextCare Urgent Care is seeking an energetic, customer-friendly Medical Assistant who enjoys a fast-paced setting and working as part of a team. The role supports patient care in the back office and may also support front-office reception, helping the clinic run smoothly and maintain effective patient flow. The Medical Assistant is expected to be cross-trained and may be assigned front-office or back-office duties, or both, according to clinic staffing and business needs.

Under the direct supervision of a provider and within the Medical Assistant scope of practice, the role assists with examinations, procedures, medications, blood draws, specimen collection, and other urgent-care services. Depending on assignment, laboratory duties may include moderate-complexity testing, quality control, calibration, proficiency testing, specimen processing, recordkeeping, and reporting critical results. Front-office support may include keeping patients informed about wait times, monitoring patient flow, preparing discharges and charges, collecting payments, obtaining signatures, and issuing receipts.

Applicants must meet the applicable education and training requirements for their state. In general, this includes a high school diploma or GED and completion of an approved accredited Medical Assistant training program; alternatively, applicants may qualify through a non-accredited program combined with a qualifying national certification, or, in applicable cases, documented supervised work experience. Other education or experience may be considered by the Compliance and Regulatory department.

Requirements

• High school diploma or GED, subject to the applicable state requirements.
• Completion of an approved, accredited Medical Assistant training program; or completion of a non-accredited program and a qualifying national certification from AAMA (CMA), AMT (RMA), or NHA (CCMA).
• For applicable non-accredited training pathways outside Arizona, at least one year of employment as a Medical Assistant after program completion, or verifiable experience directly supervised by a provider or physician group for at least 2,000 hours or one year.
• Proficiency with EMR/EHR systems.
• Ability to meet the scope-of-practice and safety requirements for Medical Assistant duties.
• For applicants in states other than Arizona, a copy of the high school diploma or GED may be requested at offer; official transcripts may be requested if education cannot be verified through the pre-employment background process.

Nice To Haves

• Other Medical Assistant education or experience may be considered upon review and approval by the Compliance and Regulatory department.

Responsibilities

• Assist providers with examinations, including taking patient vital signs, and with procedures and other direct patient-care processes under provider supervision and within the Medical Assistant scope of practice.
• Administer medications according to policy and provider direction, following medication safety protocols.
• Perform blood draws as directed by the provider.
• Collect urine specimens for testing, including employer drug screens, when required.
• Perform splinting and casting when required.
• Conduct physicals, including sports physicals.
• Perform other urgent-care duties such as ear lavage, wound care, and oxygen administration.
• Promptly report unusual patient occurrences, including medication events, to the provider on duty using an incident report.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow laboratory and clinical accreditation guidelines and requirements.
• Use the electronic medical record/electronic health record system proficiently.
• When assigned laboratory duties, perform authorized moderate-complexity clinical testing in accordance with the laboratory's COLA-approved SOP manual.
• When assigned laboratory duties, perform and document daily instrument calibration, quality control tracking, and corrective actions for out-of-range values before reporting results.
• Maintain orderly, verifiable, audit-ready laboratory records for pre-analytical, analytical, and post-analytical work and COLA surveys.
• Participate in documented competency assessments semiannually during the first year and annually thereafter, covering the six CLIA-mandated elements.
• Perform and document blind proficiency-testing samples like patient specimens and comply with anti-commingling regulations.
• Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately enter results into the Laboratory Information System.
• Recognize critical, life-threatening results and follow immediate notification protocols for the attending Texas healthcare provider.
• Support front-office reception as needed by informing patients and families about wait times and monitoring patient flow.
• Process patients for discharge, including preparing charges, collecting payment, obtaining necessary signatures, and issuing receipts.
• Perform other related duties as assigned or described by Company policy.

Benefits

• Medical benefits for full-time employees.
• Health savings account for full-time employees.
• Dental insurance for full-time employees.
• Vision insurance for full-time employees.
• Basic life insurance for full-time employees.
• Voluntary employee, spouse, and child life insurance for full-time employees.
• Long-term disability coverage for full-time employees.
• Short-term disability coverage for full-time employees.
• Employee assistance program for full-time employees.
• Critical illness coverage for full-time employees.
• Accident coverage for full-time employees.
• Legal benefits for full-time employees.
• Identity theft benefits for full-time employees.
• Paid time off for full-time employees.
• 401(k) plan benefits for employees of all statuses.
• Shift differential benefits for employees in select positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED