Medical Assistant Team Lead

Platinum Dermatology Partners LLC•Newport Beach, CA

5d•$23 - $24•Onsite

About The Position

The Medical Assistant Team Lead is responsible for leading and managing the back-office team at an assigned clinic location. The role uses knowledge of organizational policies, procedures, and systems, along with planning, organizing, delegating, and supervisory skills. The team lead works effectively with physicians, staff, patients, the public, and external agencies, and exercises initiative, independent judgment, decision-making, and problem-solving. The position supports clinic operations by managing back-office workflow, keeping providers on schedule, and assisting on the floor when needed. It trains and cross-trains staff, coordinates assignments and coverage, supports staff development and morale, and ensures back-office procedures and compliance requirements are followed. The role also coordinates with the Practice Manager, providers, and front desk on scheduling, staffing, inventory, reviews, patient issues, and day-to-day tasks.

Requirements

High school diploma.
Three to five years of experience working as a Medical Assistant in a medical office.
Knowledge of clinic and company policies and procedures.
Knowledge of medical terminology and insurance practices.
Knowledge of NextGen or EMA computer programs and applications.
Knowledge of CPT and ICD-10 coding.
Knowledge of managed care, Medicare, and Medicaid guidelines.
Personnel management skills, including training staff and delegating duties.
Written and verbal communication skills.
Ability to work effectively as a team member with physicians and other staff.
Ability to respond promptly to changing demands.
Ability to plan, organize, prioritize, and direct the work of others.
Ability to establish and maintain effective working relationships with patients, employees, and the public.

Nice To Haves

Certified Medical Assistant credential.
Prior dermatology experience.
Supervisory experience.
Experience interviewing candidates and determining staffing needs.
Experience managing patient issues.

Responsibilities

Lead employees in accomplishing job objectives, set clear expectations, and maintain effectiveness under pressure.
Manage the back-office team and clinic workflow, moving staff as needed to keep providers on schedule.
Work on the floor to assist the team when needed.
Train and cross-train core staff and ensure the team understands and follows policies and procedures, including instrument cleaning, sterilization, and COVID protocols.
Support the Practice Manager with back-office employee time off, staffing schedules, and coverage.
Coach and mentor staff and promote a strong partnership and morale between the back-office and front-office teams.
Maintain weekly staff assignments and task responsibilities, post them at the tech station, and rotate staff responsibilities.
Ensure prescription refills, EMA tasks, and voicemails are completed by the end of each day.
Ensure staff take breaks and routinely clock out in the payroll system, with minimal exceptions.
Communicate with physicians or providers and the front desk about patient scheduling, overrides, and add-ons; obtain Practice Manager and physician approval for walk-ins and overrides.
Manage triage and route inbound and outbound calls.
Maintain the CLIA portal for full compliance.
Partner with the Practice Manager on back-office inventory orders.
Partner with the Practice Manager on annual and 30-, 60-, and 90-day back-office staff reviews, including reviews for new hires, and complete them on time.