Medical Assistant Team Lead

ChenMed•Ashburn, GA

1d•$20 - $29•Onsite

About The Position

The Lead, Care Promoter performs the duties of a Medical Assistant and serves as a resource for non-licensed staff and a liaison between management and staff. This healthcare and leadership-focused role combines clinical and administrative work to support smooth center operations and provide high-quality care. The Lead, Care Promoter works directly with patients and families, physicians, and other medical personnel, providing patient instructions, maintaining appointment schedules, supporting reception and registration, and collecting medical history information. In some practices, the role also provides first-level counseling to staff.

Requirements

High school diploma or GED equivalent.
Graduation from a nationally accredited Medical Assistant program.
Medical Assistant certification from a nationally recognized association.
At least 5 years of Medical Assistant work experience in a hospital or clinic setting.
BLS for Healthcare Providers.
Superior knowledge and skill in standard Medical Assistant intake procedures, including taking patient vital signs and obtaining and documenting blood and other specimen samples for laboratory work.
Superior leadership, clinical, conflict-resolution, communication, and problem-solving skills.
Excellent verbal communication skills.
Good organizational and prioritization skills, including the ability to remain calm in stressful situations.
Ability and willingness to provide extraordinary customer service to patients, customers, and family members.
Ability to work successfully in a fast-paced, ever-changing environment.
Ability to maintain professional conduct and patient confidentiality.
Ability to communicate and work effectively and courteously with physicians, patients, and others.
Attention to detail and ability to ensure the accuracy of reports and data.
Ability to manage multiple processes and lead a team of Care Promoters and other clinical staff.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, as well as database and presentation software.
Ability and willingness to travel locally, regionally, and nationwide up to 20% of the time.
Spoken and written fluency in English.

Nice To Haves

Bilingual ability.
Experience with an EMR system.
Experience working with geriatric patients.

Responsibilities

Lead Care Promoters and other clinical staff, ensuring tasks are complete and accurate.
Monitor team performance, identify issues, provide feedback to Center leaders, and manage and monitor team member schedules.
Provide medical assistant care to patients in accordance with established standards and practices.
Prepare exam rooms and ensure necessary medical tools and equipment are present and functional.
Assist physicians and clinicians in the ambulatory setting.
Work with medical and leadership staff to identify operational efficiencies.
Keep management informed of early personnel issues.
Assemble patient medical records before providers receive them; disassemble records after visits and enter and post patient charges into the system.
Address and resolve customer-service issues.
Ensure appropriate patient and physician flow from check-in to exam rooms.
Facilitate procedures for screening walk-in patients.
Ensure proper handling, documentation, and transmission of phone calls and messages.
Ensure medication accuracy and inspect pharmacy logs and inventory.
Ensure paperwork is indexed accurately.
Lead and monitor deliveries and invoices for medical products.
Monitor waiting-time reports and review patient schedules for transportation pickup.
Discharge patients in accordance with physicians’ orders.
Inspect the crash cart weekly.
Coordinate the sending of lab specimens.
Obtain reports from hospitals and urgent care centers for incoming patients.
Obtain and record vital signs, time in/date, weight, medication profile, immunization record, allergies, chief complaint, and signatures or initials where appropriate.
Prepare patients before provider examinations.
Perform other duties as assigned or modified at the manager’s discretion.