Medical Assistant Team Lead (Bilingual: Chinese)
About The Position
POD Health is hiring a Chinese-speaking Medical Assistant Team Lead to support its technology-enabled, personalized care services, including Telehealth, Remote Patient Monitoring, Chronic Care Management, and Community Health Initiatives. The role collaborates with Clinical and Operational management to lead Medical Assistants and support patient and team oversight across Chronic Care Management (CCM), Physical and Rehabilitation Medicine (PRM), Behavioral Health Integration (BHI), and other POD programs. The position supports clinical workflows, patient monitoring, care planning, documentation, call triage, referrals, follow-ups, and administrative work. It is onsite in Brooklyn, New York, and follows a Monday–Friday schedule from 9:00 AM to 5:00 PM.
Requirements
- Fluency in Chinese is required.
- High school diploma or equivalent GED.
- Excellent communication, interpersonal, organizational, and time-management skills.
- Ability to work independently and collaboratively within a team environment.
- Experience utilizing EMR systems and maintaining accurate clinical documentation.
- Compassionate, patient-focused, and committed to providing high-quality care.
- Knowledge of compliance with state requirements and facility policies and procedures.
- Demonstrated ability to support clinical operations, coordinate workflows, and assist in guiding team members in a fast-paced medical environment.
Nice To Haves
- Completion of a Medical Assistant program or equivalent clinical training is strongly preferred.
- Extensive experience working in a clinic, hospital, or multi-specialty medical practice setting is preferred.
- Previous leadership, supervisory, or team lead experience in a healthcare environment is strongly preferred.
Responsibilities
- Collaborate with Clinical and Operational management to lead a team of Medical Assistants.
- Assist with patient and Medical Assistant team oversight of CCM, PRM, BHI, and other POD programs.
- Assist with oversight of Medical Assistant documentation, workflows, and metrics.
- Monitor and review patient vital signs, alerts, and other concerns.
- Answer phones, respond to inquiries, and triage calls appropriately.
- Assist in developing and implementing individualized care plans.
- Respond to urgent care needs when necessary.
- Assist with administrative tasks.
- Screen patients and make referrals to other clinical lines as appropriate.
- Complete clinical requests and follow-ups in a timely manner.
- Conduct documentation audit reviews.
- Maintain comprehensive medical records of all patient interactions.
- Perform other related duties as needed.
Benefits
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid vacation, company holidays, sick leave, and floating holidays.
- Professional development opportunities.
- Mission-driven work in an innovative healthcare space.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
