Service Assistant - Bilingual Chinese

Forest Lawn Mortuary•Covina, CA

2d•Onsite

About The Position

Forest Lawn’s Funeral Service Department ensures that funeral services meet the expectations of the families it serves. The Service Assistant represents Forest Lawn professionally and courteously, supports families throughout funeral services, and helps accommodate a range of faiths, cultures, and service styles. The role includes assisting with service preparation and conduct, guest support, facility and vehicle upkeep, and transportation-related duties. Occasional hands-on contact with decedents may be required.

Requirements

Bilingual in English and Chinese.
Caring and professional demeanor and enjoyment of helping families during a difficult time.
Excellent public speaking skills.
Valid California Driver’s License.
Ability to lift 75 pounds.
Comfort standing for long periods.
Availability for varying work shifts.
Availability to work weekends and holidays.
High school diploma or GED certification.
Ability to work on-site.

Nice To Haves

Previous experience in a mortuary or funeral service position.

Responsibilities

Represent Forest Lawn in a courteous and professional manner and uphold or exceed client families’ expectations.
Maintain the confidentiality of family information.
Provide parking assistance and directions to guests and families.
Accept, transport, and set up flower arrangements at services and gravesites.
Distribute memory folders, prayer cards, tissues, water, and other items as directed.
Perform cleanup and housekeeping before and after services.
Assist in conducting services in accordance with funeral practices, Forest Lawn procedures, and applicable legal requirements.
Use the Service Sheet, Director’s Papers, and other available resources.
Identify service needs and report deficiencies to the Assistant Director and Service Director.
Provide casket-bearing directions to families or assist with bearing as necessary.
Help maintain clean and presentable facilities and grounds.
Review permits for accuracy and accept appropriate contract payments at services when necessary.
Clean and cosmetically maintain professional vehicles and report repair needs.
Confirm decedent identification in preparation for transportation and services.
Transport decedents as necessary.
Operate funeral service-related vehicles and equipment.
Assist in training new employees on safe operating practices as necessary.
Attend required safety, employee, and other associated meetings.
Perform basic military flag folding with assistance from the Service Director.
Complete a comprehensive written account of each funeral service and submit it on the same day.
Have occasional hands-on contact with decedents as needed.