Medical Assistant Team Lead -Pre-Procedure

Boston Medical Center•Boston, MA

About The Position

The Medical Assistant Team Lead for Pre-Procedure supports clinic operational efficiency in collaboration with the Operations Manager, helping identify staffing gaps and operational inefficiencies and serving as a point of contact when patient issues arise. The Team Lead remains an active member of the care team, assisting with patient rooming, vital signs, check-in, and appointment scheduling as needed. Under the direction of a licensed nurse or provider, the role performs delegated patient-care interventions, supports patient intake and visit preparation, monitors patient flow, communicates patient findings and task completion, and helps complete visits. The position also provides administrative support, assists with provider schedules and templates, helps orient staff, and contributes to a collaborative and compliant clinic environment.

Requirements

High school diploma or GED certificate.
Successful completion of a medical assistant training program or at least three years of work experience as a Medical Assistant; required.
At least three years of experience working in a healthcare setting; required.
Must pass clinical competency testing.
Ability to perform basic math and quantitative measurements, such as obtaining height and weight and measuring urine output.
Excellent customer-service skills and the ability to communicate courteously and professionally with patients, the public, staff, outside agencies, and other internal and external contacts.
Organizational skills to set priorities and complete assigned work efficiently.
Ability to accurately interpret and use basic medical terminology and abbreviations.
Ability to work independently and make decisions based on department policies and established procedures.
Basic computer proficiency, including accessing, entering, and interpreting computerized data and information.
Ability to maintain strict confidentiality of sensitive information.

Nice To Haves

Associate degree in a related field.
Prior supervisory or lead experience in a healthcare setting, including the ability to mentor, guide, and coordinate a team.
Basic Life Support (BLS) and/or current Cardiopulmonary Resuscitation (CPR) certification.
Certified Medical Assistant (CMA) certification.

Responsibilities

Provide respectful, nonjudgmental, nondiscriminatory care sensitive to patients’ needs.
Perform appropriately delegated patient-care interventions under the direction of a licensed nurse or provider.
Collaborate with the Operations Manager and interdisciplinary team to determine work assignments and priorities, and communicate task completion and patient findings.
Monitor patient flow and waiting-room activity, and update patients about wait times.
Conduct pre-visit chart reviews and prepare for upcoming visits, documenting care needs according to clinic guidelines and protocols.
Enter orders for labs and tests planned for upcoming visits, according to clinic guidelines and protocols.
Greet patients, escort them to exam rooms, and assist with intake, including verifying two patient identifiers and collecting and documenting vital signs and chief complaints.
Alert providers when patients are ready and communicate abnormal findings.
Maintain accurate patient records, update pharmacy information, and use approved medical terminology and abbreviations.
Collect, label, send, and potentially deliver specimens with appropriate laboratory slips or requisitions.
Recognize emergency or crisis situations, initiate appropriate response actions within the role’s scope, and immediately notify a licensed nurse or physician.
Perform technical tasks as directed, which may include applying external monitors, routine EKGs, measuring vital signs and oxygen saturation, collecting specimens, and performing MRSA swabs.
Help complete patient visits by printing disposition forms and patient education materials.
Perform initial cleaning and decontamination of equipment, materials, and instruments; check inventories and restock, replace, or assemble equipment and supplies; report broken or nonfunctional items.
Check in, register, and check out patients accurately and efficiently; answer calls and assist with clinic appointment booking.
Review upcoming clinic dates and appointment accuracy, and assist the Operations Manager with provider templates.
Prepare supply orders and maintain patient confidentiality.
Perform other duties as needed.
Provide age-appropriate care to the patient groups regularly served.
Orient new staff and serve as a resource to float-pool staff.
Schedule urgent patients into provider schedules for immediate evaluation.
Maintain a professional appearance and visible hospital identification badge; adapt to changing clinic needs, including assisting teammates, floating, and adjusting assignments.
Coordinate break periods with the Operations Manager and practice-unit activities.
Promote a positive, collaborative work environment and work constructively with staff to resolve interpersonal conflicts, seeking supervisory assistance when needed.
Seek and act on constructive feedback and work toward performance goals.
Participate in staff meetings, quality-improvement and education activities; review meeting minutes when unable to attend nonmandatory activities.
Maintain technical competency, required certificates, unit competencies, and accurate annual education records; attend in-services on new equipment, procedures, and programs.
Comply with applicable practice standards, policies, procedures, protocols, guidelines, regulations, attendance requirements, safety rules, and infection-control requirements.