Medical Assistant Team Lead -Pre-Procedure

BMC Software•Boston, MA

2d•$47,500 - $66,500

About The Position

The Medical Assistant Team Lead for Pre-Procedure supports clinic operational efficiency in collaboration with the Operations Manager, identifying staffing gaps and operational inefficiencies. The lead serves as a point of contact for patient issues and remains an active member of the team, assisting with patient rooming, vital signs, check-in, and appointment scheduling as needed. Under the direction of licensed nurses or providers, the role performs delegated clinical and administrative tasks, supports patient flow and visit preparation, and helps coordinate daily work and priorities.

Requirements

High school diploma or GED certificate.
Completion of a medical assistant training program or three years of work experience as a Medical Assistant; required.
At least three years of experience working in a healthcare setting; required.
Must pass clinical competency testing.
Ability to perform basic math and quantitative measurements, including obtaining height and weight and measuring urine output.
Excellent customer-service and communication skills, including courteous and professional interaction with patients, the public, colleagues, agencies, and other contacts.
Organizational skills to set priorities and efficiently complete assigned work.
Ability to accurately interpret and use basic medical terminology and abbreviations.
Ability to work independently and make decisions based on departmental policies and established procedures.
Basic computer proficiency, including accessing, entering, and interpreting computerized data and information.
Ability to maintain strict confidentiality of sensitive information.

Nice To Haves

Associate degree in a related field.
Prior supervisory or lead experience in a healthcare setting, including mentoring, guiding, and coordinating a team.
Basic Life Support (BLS) and/or current Cardiopulmonary Resuscitation (CPR) certification.
Certified Medical Assistant (CMA) credential.

Responsibilities

Provide respectful, non-discriminatory care that is sensitive to patients and their needs.
Perform appropriately delegated patient-care interventions under the direction of a licensed nurse or provider.
Collaborate with the Operations Manager and interdisciplinary team to determine work assignments and priorities, and communicate task status and patient-data findings.
Maintain timely verbal communication and monitor patient flow, including waiting room activity and wait-time updates.
Review charts and prepare for upcoming visits, identifying and documenting care needs based on clinic guidelines and protocols.
Enter orders for labs and tests for upcoming visits according to clinic guidelines and protocols.
Greet patients, escort them to exam rooms, and use approved medical terminology and abbreviations in documentation.
Assist with patient intake, verify two patient identifiers, collect and document vital signs and chief complaints, update pharmacy information, and alert providers when patients are ready or findings are abnormal.
Collect, label, send, and deliver specimens with appropriate laboratory slips or requisitions.
Identify emergencies or crisis situations and initiate appropriate response actions within the role's scope, promptly notifying licensed clinical staff.
Perform technical tasks under licensed nurse direction, which may include applying external monitors, routine EKGs, vital signs, pulse oximetry, specimen collection, and MRSA swabs.
Help complete patient visits by printing disposition forms and patient education materials.
Clean and decontaminate equipment, materials, and instruments; check inventories; restock and assemble equipment and supplies; and report broken or non-functional items.
Check in, register, and check out patients; answer calls; assist with appointment booking; review upcoming clinic dates and appointment accuracy; and help maintain provider templates.
Prepare supply orders and maintain patient confidentiality.
Orient new staff and serve as a resource to float-pool staff.
Schedule urgent patients into provider schedules for immediate evaluation.
Adapt to changing clinic needs, assist colleagues, float, adjust assignments, and coordinate breaks with the Operations Manager.
Support a positive, collaborative work environment and follow applicable standards, policies, procedures, and regulations.
Participate in staff meetings, quality-improvement and education activities, ongoing training, in-services, competency maintenance, and required annual education.
Maintain required certificates and comply with attendance, safety, infection-control, patient-rights, and performance standards.