Medical Assistant Team Lead

Boston Medical Center•Boston, MA

About The Position

The Medical Assistant Team Lead supports efficient day-to-day department operations by coordinating Medical Assistant staffing and workflows to promote timely patient access, quality care, and positive service experiences. In collaboration with clinical and operational leadership, the role monitors clinic flow, rooming cadence, exam room readiness, and wait times; orders supplies; and serves as a liaison between Medical Assistant staff and management. The Team Lead supports onboarding, training, and ongoing guidance for Medical Assistants, and provides direct patient care as needed in accordance with hospital policies, procedures, and standards of practice. The role supervises and supports Medical Assistants across assigned clinic sessions, coordinating assignments, breaks, task distribution, rounds, coaching, and performance feedback. It contributes to staff development, projects, process changes, quality improvement, and clinic operations. Clinical duties include assisting nurses and physicians, maintaining exam rooms and equipment, supporting procedures, handling specimens and point-of-care testing, and responding to clinical and behavioral emergencies within scope of practice. The Team Lead coordinates communication among Medical Assistants, nursing staff, providers, and operations staff; supports compliance with hospital policies and regulatory requirements; and uses the electronic health record for documentation, scheduling, care coordination, and medical-record management. The role also mentors staff and identifies training and continuing-education needs.

Requirements

High school diploma or GED certificate.
Successful completion of a medical assistant training program.
At least 2 years of work experience as a Medical Assistant.
Basic Life Support (BLS) and/or current Cardiopulmonary Resuscitation (CPR) certification.
Knowledge of medical terminology, clinical procedures, patient care standards, infection prevention, and applicable healthcare regulations, including HIPAA and OSHA.
Skill in routine patient care, including obtaining vital signs, assisting with procedures, wound care, patient mobility, and using common clinical equipment.
Skill in using electronic health record systems to document patient information and clinical activities accurately.
Effective verbal and written communication with patients, families, and healthcare team members.
Ability to assess clinical situations, apply critical thinking, and respond appropriately in routine and high-stress environments.
Ability to collaborate with interdisciplinary teams, guide and orient less experienced staff, and use appropriate de-escalation techniques.
Ability to recognize quality, safety, and compliance concerns and escalate them according to established protocols.
Ability to adapt to changing priorities and remain composed in a fast-paced clinical setting.

Nice To Haves

Associate’s degree in a related field.
Prior experience in a supervisory or lead role within a healthcare setting, including mentoring, guiding, and coordinating a team.
Certified Medical Assistant (CMA).

Responsibilities

Supervise Medical Assistants and coordinate assignments, breaks, workload, and coverage across clinic sessions.
Conduct rounds and check-ins to monitor staff presence, task completion, clinic workflows, and priorities.
Provide coaching, constructive performance feedback, and guidance to Medical Assistants in coordination with management.
Support new processes, pilot programs, clinic projects, and quality improvement initiatives.
Train and cross-train staff, precept new employees, validate routine competencies, and support hiring and onboarding as needed.
Provide direct patient care and assist nurses and physicians with clinical care and responses to clinical situations within scope of practice.
Ensure equipment is functioning and exam rooms are stocked and maintained.
Support specimen management and collection, point-of-care testing, provider procedures, and chaperoning sensitive exams.
Serve as a liaison among Medical Assistants, nursing staff, providers, and operations staff to support communication and care coordination.
Participate in team and departmental meetings and share feedback and updates with Medical Assistant staff.
Address conflicts constructively and support a respectful, collaborative work environment.
Assist with clinic emergency responses, including medical and behavioral emergencies, and complete applicable annual competencies.
Support compliance with hospital policies, safety regulations, infection control, HIPAA, and applicable regulatory requirements.
Identify and escalate quality, safety, and compliance concerns to leadership.
Use the electronic health record to conduct screenings, document care, coordinate follow-up, communicate with care teams and patients, schedule appointments, and document encounters.
Coordinate retrieval and management of patient medical records in accordance with HIPAA and hospital policies.
Mentor team members, identify training needs, and coordinate continuing-education opportunities.