Medical Assistant Lead, Onboarding & Integration Team

Sutter Health•San Francisco, CA

About The Position

The Medical Assistant Lead, Onboarding & Integration Team assists with maintaining efficient patient flow and quality care during clinic or department hours. The role provides backup support for the team and performs all functions of medical assistant work. The Medical Assistant Lead supports clinic or department leaders in training new staff and integrates education, technical competence, and patient interaction skills to gain confidence and cooperation from patients, their families or support groups, and other healthcare providers. The role maintains infection control and safety requirements, office policies, procedures, and standards. All duties are performed under the direction of a clinician and within the scope of practice. This is a regular, full-time, non-exempt position with a day shift schedule of 8-hour days, Monday through Friday, and 40 hours per week. Weekend work may be needed as required. Benefits are offered. The posted pay range is $40.73 to $57.02 per hour; actual starting pay may vary based on factors including experience, education, skills, licensure, certifications, training, departmental equity, and organizational needs.

Requirements

High school diploma or GED.
Completion of a course of study consistent with Medical Board of California requirements for medical assistants, with diploma to be presented within 90 days, or completion of Sutter Health on-the-job training equivalent to one year.
Basic Life Support (BLS) Healthcare Provider certification.
Four years of recent relevant experience.
General knowledge of medical procedures, views, and equipment.
Understanding of human anatomy, physiology, pathology, and medical terminology.
Medical assistant skills including taking vital signs, preparing patients for examinations, and administering injections.
Ability to guide and serve as a training resource to less experienced staff.
Ability to interpret data and instructions provided in written, oral, diagram, or schedule form.
Critical-thinking skills, decisive judgment, and ability to work with minimal supervision.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time-management and organizational skills, including prioritizing assignments and working within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.
General knowledge of Microsoft Office Suite applications, including Word, Excel, and Outlook, and electronic health records.
Ability to work independently and as part of a team, manage multiple tasks amid interruptions, identify and resolve standard problems using established options, and build collaborative relationships with peers and healthcare providers.

Responsibilities

Assist with maintaining efficient patient flow and quality care during clinic or department hours.
Provide backup support for the team, including all functions of medical assistant work.
Support clinic or department leaders in training new staff.
Use education, technical competence, and patient interaction skills to gain cooperation and confidence from patients, their families or support groups, and other healthcare providers.
Maintain infection control and safety requirements, office policies, procedures, and standards.
Perform duties under the direction of a clinician and within the scope of practice.