Medical Assistant Team Lead

ChenMed•Chicago, IL

6h•$20 - $29•Onsite

About The Position

The Lead, Care Promoter performs all duties of a Medical Assistant and serves as a resource for non-licensed staff and a liaison between management and staff. This role combines clinical and administrative work to support smooth center operations, including providing patient instructions per physician orders, maintaining appointment schedules, performing reception and registration duties, and collecting medical history. The position works directly with patients and families, physicians, and other medical personnel in a dynamic healthcare environment, and may provide first-level counseling to staff.

Requirements

High school diploma or GED equivalent.
Graduation from a nationally accredited Medical Assistant program.
Medical Assistant certification from a nationally recognized association.
At least 5 years of Medical Assistant work experience in a hospital or clinic setting.
BLS for Healthcare Providers certification.
Knowledge of ChenMed medical products, services, standards, policies, and procedures, and applicable laws and regulations.
Strong knowledge and skill in standard Medical Assistant intake procedures, including taking vital signs and obtaining and documenting blood and other specimens for laboratory work.
Strong leadership, clinical, conflict-resolution, communication, and problem-solving skills.
Excellent verbal communication skills; spoken and written fluency in English.
Good organizational and prioritization skills, including the ability to remain calm in stressful situations.
Ability and willingness to provide exceptional customer service to patients, customers, and family members.
Ability to work successfully in a fast-paced, changing environment while maintaining professional conduct and patient confidentiality.
Ability to communicate and work professionally and courteously with physicians, patients, and others.
Attention to detail and accuracy in reports and data.
Ability to manage multiple processes and lead a team of Care Promoters and other clinical staff.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, as well as database and presentation software.
Ability and willingness to travel locally, regionally, and nationwide up to 20% of the time.

Nice To Haves

EMR system experience.
Experience working with geriatric patients.
Bilingual ability.

Responsibilities

Lead Care Promoters and other clinical staff, ensuring tasks are complete and accurate.
Monitor team performance, identify issues, provide feedback to Center leaders, and manage team member schedules.
Provide medical assistant care according to established standards and practices.
Prepare exam rooms and ensure required medical tools and equipment are present and functional.
Assist physicians and clinicians in the ambulatory setting.
Work with medical and leadership staff to identify operational efficiencies.
Keep management informed of early personnel issues.
Assemble patient medical records before provider review; disassemble records after visits and enter and post patient charges.
Address and resolve customer-service issues.
Support appropriate patient and doctor flow from check-in to exam rooms.
Facilitate processes for screening walk-in patients.
Ensure proper handling, documentation, and transmission of phone calls and messages.
Ensure medication accuracy and inspect pharmacy logs and inventory.
Ensure accurate indexing of paperwork.
Lead, monitor, and handle medical product deliveries and invoices.
Monitor waiting-time reports and review patient schedules for transportation pickup.
Discharge patients according to physicians’ orders.
Inspect the crash cart weekly.
Coordinate sending laboratory specimens and obtain reports from hospitals and urgent care centers for incoming patients.
Obtain and record vital signs, time in/date, weight, medication profile, immunization record, allergies, chief complaint, and required signatures or initials.
Prepare patients for provider examinations.
Perform other duties as assigned or modified at the manager’s discretion.