Medical Assistant Supervisor - Recuperative Care - 1749

Colorado Coalition for the Homeless•Denver, CO

2d•$25 - $29•Onsite

About The Position

The Medical Assistant Supervisor works within a multidisciplinary health care team providing medical and mental health support services while managing a team of Medical Assistants. The supervisor is responsible for the competency and clinical skills of all Medical Assistants on the suite. Medical Assistants provide direct patient care, administrative support, and laboratory services in support of interdisciplinary care teams and providers. This position works four 10-hour days and requires weekend and holiday rotation at a 24/7 facility. The employee provides safe patient care in routine and emergency situations within the scope of their education and training, maintains a professional and confidential work environment, and collaborates with medical assistants, primary care providers, behavioral health providers, nurse educators, and other health care team members. The role also supports quality improvement, clinic operations, patient flow, documentation, laboratory work, and administrative functions.

Requirements

Ability to perform the essential job functions with or without reasonable accommodation and without posing a direct threat to the health or safety of oneself or others.
Ability to perform the duties satisfactorily and in accordance with applicable laws.
Ability to provide safe patient care within the scope of education and training.
Ability to work evenings or weekend shifts as needed.

Responsibilities

Manage a team of Medical Assistants, including scheduling, timesheet approvals, coaching, weekly staff meetings, and quality-care reporting.
Participate in hiring, orientation, performance appraisals, counseling, and disciplinary actions for staff.
Ensure the quality of care provided by suite Medical Assistants by precepting as needed, verifying competency completion, auditing direct-care practices, and assisting with remediation.
Lead and champion suite quality-improvement programs and share knowledge of quality improvement and LEAN methodology.
Provide safe patient care in routine and emergency situations within the scope of education and training.
Communicate significant clinic information to other health care professionals and collaborate with multidisciplinary health care teams.
Maintain EHR competencies in NextGen, including documenting vital signs, patient visits, procedures, point-of-care results, communications, billing submissions, immunizations, and scanned documents.
Use the EPM system to register and check in patients, schedule appointments, and complete CICP enrollment paperwork.
Coordinate patient check-ins and work with the multidisciplinary team to support efficient patient flow and effective use of clinic resources.
Obtain specimens and perform laboratory tests, including urinalysis, urine pregnancy tests, hematocrits, and urine drug screens.
Perform venipuncture and prepare blood and other specimens for transport to the central laboratory; process laboratory work as needed after hours or at satellite sites.
Perform basic medical office procedures, including sterile and non-sterile procedures, dressing application, pulse oximetry, peak flow analysis, EKGs, spirometry, and other screening tests.
Administer immunizations according to clinic protocol and enter them into the Colorado Immunization Information System.
Assist providers and nurses with examinations and procedures, including chaperoning Pap tests and preparing procedure trays.
Contact clients for follow-up after missed appointments and for chronic or complex care management outreach as requested.
Answer incoming patient assistance line calls, return voicemails, respond to questions within the Medical Assistant scope, and route calls to other disciplines as appropriate.
Schedule appointments, X-rays, and special studies as requested.
Maintain health records, including archiving, destruction, scanning, and indexing in accordance with established policies and protocols.
Process requests for disclosure of protected health information according to established procedures and applicable privacy and confidentiality requirements.
Use external health databases, including CORHIO, DH Epic, SCL, and PDMP, to support hospital follow-up, prescription support, and client care coordination.
Perform administrative and health operations tasks such as copying, faxing, word processing, and data entry, and maintain clinic files required for legal, auditing, and grantor purposes.
Follow departmental policies and procedures for quality improvement, safety, environmental practices, and infection control.
Document client or staff events in Safetyzone for internal reporting.
Participate in educational programs, review current literature, complete onboarding and annual competencies and assigned continuing education, and attend required meetings.
Participate in team-based or interdisciplinary quality-improvement initiatives at least yearly.
Work evening or weekend shifts as needed and perform other duties as assigned.