Medical - Medical Assistant Supervisor

Marana Health•Tucson, AZ

1d•Onsite

About The Position

Marana Health is seeking a Medical Assistant Supervisor for its Medical team at the Marana Main Health Center in Marana, Arizona. Marana Health is a Federally Qualified Community Health Center with 11 sites in Tucson and Pima County, focused on providing exceptional, whole-person healthcare. The supervisor provides leadership, supervision, guidance, mentorship, and operational oversight to Medical Assistant (MA) staff while supporting high-quality patient care across primary care, specialty, clinical, and behavioral health services. The role partners with clinicians and staff to support efficient workflows, staff development, and a positive patient experience. The position oversees day-to-day MA functions and clinical support workflows, coordinates staffing and coverage across sites and service areas, and supports staff orientation, mentoring, competency validation, and ongoing training in collaboration with the Nursing Manager. It serves as a liaison between clinicians and the MA team and supports consistent workflows, training, and patient care standards. The supervisor also assists with patient care and procedures as needed, monitors quality and regulatory compliance, and supports workflow improvements, staff development, and organizational initiatives. Supervisory responsibilities include monitoring employee performance; hiring and disciplinary actions; overseeing work assignments and quality; scheduling and timekeeping; performance evaluations; and training and development.

Requirements

High school diploma or equivalent.
Two years of experience as a Medical Assistant.
Graduate of a Medical Assistant program accredited by ABHES or CAAHEP, or offered through an institution accredited by an accrediting agency recognized by the U.S. Department of Education.
Experience with Electronic Medical Records (EMR).
Current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credentials from an accredited organization.
Basic Life Support (BLS) certification; may be completed with Marana Health upon hire.
First Aid certification; may be completed with Marana Health upon hire.
Fingerprint Clearance Card through the Arizona Department of Public Safety.
Current Arizona driver’s license, clean driving record, and proof of current vehicle insurance; Marana Health will run a 39-month motor vehicle record.
Competence in providing and supporting appropriate care for all age groups.
Knowledge of applicable local, state, and federal regulations related to MA scope of practice and patient care requirements.
Knowledge of chronic disease management and clinical coordination principles.
Computer proficiency with Microsoft Office applications and EMR systems.
Excellent verbal and written communication skills to communicate effectively with staff, clinicians, patients, and leadership.
Strong organization and time-management skills, including the ability to manage competing demands and adapt to frequent change, delays, or unexpected events.
Effective leadership skills and demonstrated ability to direct, delegate, mentor, motivate, and build collaborative, high-performing teams.
Commitment to integrity, trust, fairness, respect, and service excellence.
Strong customer service, organizational, and communication skills, emphasizing responsiveness, trust, mutual respect, and courtesy.
Professionalism, respect, and ability to work effectively with people from diverse backgrounds, experiences, and perspectives.
An equivalent combination of directly related education and experience may be considered when it provides the knowledge and skills needed to perform the essential functions.

Nice To Haves

Associate degree in a healthcare- or business-related field.
Supervisory experience or experience as a senior-level or lead Medical Assistant.
Experience with Federally Qualified Health Centers (FQHC).
Bilingual in English and Spanish.

Responsibilities

Provide operational oversight and supervision of day-to-day MA functions and clinical support workflows.
Coordinate MA schedules, staffing assignments, and workflow coverage across sites and service areas.
Collaborate with the Nursing Manager to provide MA orientation, mentoring, competency validation, and ongoing training.
Ensure activities comply with quality and regulatory requirements.
Serve as a liaison between clinicians and the MA team and support consistent workflows, training, and patient care standards across specialties.
Assist clinicians with patient care, examinations, and procedures, and perform other MA duties as needed.
Communicate and collaborate with clinicians, specialty departments, and staff to support efficient workflows and address concerns.
Identify workflow improvement opportunities and partner with leadership to implement operational enhancements.
Ensure MAs obtain and document appropriate patient consent before treatments and procedures.
Conduct frequent quality assurance audits of assigned staff.
Complete assigned projects, including reviewing and analyzing information, identifying problems, and recommending solutions.
Serve as an EMR workflow subject matter expert and super-user, supporting system enhancements and staff training as needed.
Ensure MAs maintain patient and department records according to established policies and procedures.
Maintain clinical standards and regulatory compliance to ensure quality of care.
Follow infection control policies and protocols and medication administration and storage procedures.
Monitor private and VFC vaccine expiration dates, counts, and reconciliation.
Ensure compliance with infection prevention, sterilization, and clinical safety protocols.
Oversee medical equipment preventive maintenance, inventory, troubleshooting, and repair coordination.
Maintain appropriate medical supply inventory while monitoring stock levels, expiration dates, and budget considerations.
Ensure timely reporting of communicable diseases and other required notifications, and maintain accurate related documentation.
Participate in educational opportunities, training programs, and professional development activities.
Lead or participate in committees, workgroups, quality initiatives, and special projects.
Perform other duties as assigned.
Supervise and monitor an assigned group of employees, including hiring and disciplinary actions, work assignments and quality, scheduling and timekeeping, performance evaluations, and training and development.

Benefits

Medical, dental, and vision coverage.
Health Savings Account with an employer contribution for employees enrolled in the qualifying high-deductible health plan.
403(b) retirement plan with employer contribution.
Short-term disability and other voluntary worksite benefits.
Paid time off, including vacation and sick leave accrual.
11 paid holidays.
Paid bereavement leave, including one day of pet bereavement leave.
Paid jury duty and community service leave.
Education reimbursement of up to $3,000 per fiscal year for eligible full-time employees.
Company-paid basic life and AD&D insurance.
Company-paid long-term disability coverage.
Employee Assistance Program.
Employee wellness programs and additional discounts.