Medical Assistant Supervisor

Roosevelt General Hospital•Portales, NM

17h•$19 - $28

About The Position

The Medical Assistant Supervisor provides direct and indirect patient care services that address patients’ psychosocial, physical, and general care needs, under the supervision of a Registered Nurse. The role maintains regulatory, nursing, and hospital requirements and provides safe, courteous, and competent care. It responds to clinic calls and patient inquiries, relays messages and clinical concerns to providers and care-team members, and returns calls as directed by providers. The supervisor communicates changes in patients’ conditions, diagnostic results, and symptoms, and must respond promptly and accurately to changes in condition or treatment response. The position also performs general medical assistant duties across departments with adequate supervision. The supervisor leads, trains, evaluates, and supports medical assistants; oversees clinical practice, patient communication, documentation, compliance, scheduling, and workload; and steps into clinical support duties as operational needs require. The role coordinates care and communication among patients, families, healthcare providers, interdisciplinary teams, and external organizations. It also supports quality improvement, manages supplies and inventory, monitors staff and patient-care outcomes, and reports operational and performance concerns. Employees are expected to uphold Roosevelt General Hospital’s values of Integrity, Learning, Innovation, Kindness, Excellence, and Unity.

Requirements

CMA/CNA preferred.
Knowledge of clinic services and practices.
Strong organizational and interpersonal skills.
Ability to determine an appropriate course of action in more complex situations.
Ability to work independently, exercise creativity, attend to detail, and maintain a positive attitude.
Ability to manage multiple simultaneous responsibilities and prioritize work schedules.
Ability to maintain confidentiality of medical, financial, and legal information.
Ability to complete assignments accurately and on time.
Effective oral and written communication skills.
Ability to handle difficult situations involving patients, physicians, support staff, or others professionally.
Ability to work irregular hours, including after hours if needed.
Ability to push and pull heavy objects and handle and lift patients; position requires light to moderate work with a maximum lift and carry of 50 pounds.
Ability to stand and walk for extensive periods; perform reaching, bending, and stooping; and use manual and finger dexterity and hand-eye coordination.
Corrected vision and hearing within normal range.

Responsibilities

Promote the organization’s mission, vision, and values.
Model exceptional leadership; lead, train, supervise, and evaluate medical assistants and maintain working knowledge of clinical department roles.
Schedule and document regular meetings with direct reports at the stated frequencies, provide recognition and coaching, address performance concerns, and guide staff through complex problems and escalated complaints or disputes.
Train medical assistants in care-management techniques, documentation standards, compliance, and ongoing clinical knowledge and skills.
Ensure staff follow organizational policies, medical protocols, ethical guidelines, medical standards, regulations, best practices, and infection-control requirements.
Schedule shifts and manage staff workloads to support smooth operations.
Oversee medical assistants’ clinical duties, including taking vital signs, preparing patients for examinations, and assisting with medical procedures.
Support excellent patient care and communication between patients and the healthcare team; respond to patient inquiries and concerns accurately and promptly.
Assist with patient records, appointment scheduling, and electronic health records; monitor the accuracy and completeness of records and documentation.
Approve timecards for all direct reports.
Monitor clinical intervention outcomes to improve care while minimizing unnecessary services.
Serve as a point of contact among patients, families, and healthcare providers; communicate patient needs, concerns, updates, and treatment-plan information.
Coordinate with interdisciplinary teams, facilitate team meetings and case conferences, participate in care reviews and specified meetings, and communicate with external agencies to coordinate patient services.
Review employee and patient satisfaction survey results with staff and develop and implement action plans to improve the work environment.
Work with physicians, nurses, and other providers to support efficient care and maintain strong provider relationships.
Address conflicts among medical assistants or between staff and patients and provide support in challenging situations.
Oversee medical supply and equipment inventory, order supplies as needed, and ensure timely delivery and budget compliance.
Maintain the ability to perform support staff clinical duties under supervision; fill in for staff absences, shortages, peak demand, or emergencies.
Monitor medical assistant performance, provide feedback, and report staff performance, operational concerns, and patient-care quality to healthcare managers or administrators.
Perform other duties as assigned.
Adhere to the dress code, maintain a neat and clean appearance, complete annual education requirements, protect patient confidentiality, report to work on time and as scheduled, and wear identification while on duty.
Maintain regulatory compliance; represent the organization positively and professionally; follow ethical business practices; communicate the organization’s mission, ethics, and goals; participate in performance and continuous quality improvement activities; and attend regular staff meetings and in-services.