Medical Assistant Supervisor

HealthPoint Careers • SeaTac, WA

1d

About The Position

The Medical Assistant Supervisor oversees and supervises daily back-office medical center operations, ensuring that HealthPoint policies and procedures are implemented and followed. The role coordinates staffing and workflow, trains and manages Medical Assistants, supports clinical processes, and helps maintain equipment, supplies, and patient-tracking activities. Compensation depends on skills and experience; the listed pay range is $30.55 to $46.75 per hour.

The supervisor is expected to perform all duties required of HealthPoint Medical Assistants at expected performance levels, maintain attendance and punctuality, demonstrate professional and respectful leadership, and support HealthPoint’s mission and values. The role also participates in collaborative efforts to improve patient care and uses HealthPoint Lean Management System tools and processes to continuously improve office operations.

HealthPoint is a nonprofit network of community-based health centers serving King County. Proof of required immunizations and/or immunity must be provided before the start date. Required documentation includes COVID-19, MMR, varicella, annual influenza, and TB QuantiFERON Gold; clinic employees must also document Tdap within the past 10 years and, for clinical positions with potential bloodborne exposure, hepatitis B vaccination. HealthPoint can provide required vaccinations or immunity titers at no cost if documentation cannot be provided.

Requirements

• Certificate from an accredited Medical Assistant program.
• Three or more years of Medical Assistant experience in a medical care setting; ambulatory medical care experience is preferred, or an equivalent combination of education and experience.
• Active Washington State Medical Assistant Certification or Active Washington State Interim Certification.
• Maintain current Medical Assistant certification or licensure in Washington State.
• Ability to read and interpret technical and other complex documents.
• Ability to write routine correspondence, such as letters and memos.
• Ability to present information in one-on-one and small-group situations to internal and/or external clients.
• Ability to communicate information to patients and interpreters.
• Ability to consider and interpret circumstances or information to select an effective response, solve problems, think independently, and understand consequences.
• Demonstrated operating knowledge of computers.
• Intermediate ability with Microsoft Office, including Excel and Outlook.
• Experience with electronic health records.

Nice To Haves

• Supervisory experience in a medical setting.
• Ambulatory medical care experience.

Responsibilities

• Oversee and coordinate daily Medical Assistant assignments to support efficient back-office operations and completion of required duties.
• Orient, train, and arrange shadowing for new Medical Assistants.
• Hire, recognize, train, and manage the performance of Medical Assistants; provide guidance, coaching, counseling, conflict resolution, employee-relations support, and career development.
• Maintain timekeeping records and establish daily Medical Assistant staffing levels to ensure appropriate clinic coverage.
• Set priorities and guidelines for efficient back-office workflow, advise Health Center Management of potential problem areas, and recommend or implement solutions.
• Facilitate communication among Medical Assistants about procedures, changes, clarifications, and relevant materials.
• Implement and ensure adherence to clinical processes and procedures based on HealthPoint Medical Practice Standing Order policies.
• Monitor supply levels and order equipment, back-office pharmaceutical, medical, and laboratory supplies, and patient education materials.
• Manage and report on vaccines in accordance with HealthPoint and Public Health policies and procedures.
• Facilitate site Medical Assistant, in-service, and staff meetings; attend and participate in Medical Assistant Supervisor meetings, organizational committees, and task-force activities as required.
• Coordinate patient tracking, including Pap smears, immunizations, and laboratory matters.
• Confer with the Health Systems Administrator to ensure clinic equipment functions properly and to maintain repair, maintenance, and calibration schedules.
• Perform all duties required of HealthPoint Medical Assistants at expected performance levels.
• Maintain good attendance, punctuality, and completion of the full scheduled shift.
• Demonstrate respectful, professional behavior and leadership that supports a team-oriented work environment.
• Support HealthPoint’s mission, core values, goals, and healthcare delivery; participate in collaborative efforts to improve patient care.
• Continuously evaluate and improve processes and procedures using HealthPoint Lean Management System tools and processes.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance for employees and eligible dependents.
• Health Savings Account and Flexible Spending Account options.
• Employer-paid life insurance, AD&D, and disability coverage.
• 401(k) retirement plan with employer match.
• Paid Time Off (PTO), Extended Illness Time Away, eight paid holidays, three floating holidays, Compassion Time Away, and Opportunity Time Off.
• Employee Assistance Program (EAP) and employee wellness program.
• Voluntary supplemental life, critical illness, accident, identity theft, and pet insurance.
• Professional development, ongoing learning, and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed