Medical - Medical Assistant Supervisor

Marana Health•Tucson, AZ

2d•$52,166 - $71,739•Onsite

About The Position

Marana Health is seeking a Medical Assistant Supervisor for its Medical team at the Marana Main Health Center in Marana, Arizona. Marana Health is a Federally Qualified Community Health Center with 11 sites in Tucson and Pima County, whose mission is to improve the community by providing exceptional, whole-person healthcare. The Medical Assistant Supervisor provides leadership, supervision, guidance, mentorship, and operational oversight to Medical Assistant staff while supporting high-quality patient care across primary care, specialty, clinical, and behavioral health services. The position works with clinicians, staff, and the Nursing Manager to support efficient workflows, staff development, consistent care standards, and a positive patient experience. The supervisor oversees day-to-day MA functions, staffing and workflows, quality and regulatory compliance, training, equipment, and supplies, and also assists with patient care and other MA duties as needed.

Requirements

High school diploma or equivalent.
At least 2 years of experience as a Medical Assistant.
Graduation from a Medical Assistant program accredited by ABHES or CAAHEP, or offered through an institution accredited by an accrediting agency recognized by the U.S. Department of Education.
Experience with Electronic Medical Records (EMR).
Current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credentials from an accredited organization.
Basic Life Support (BLS) certification; may be completed with Marana Health upon hire.
First Aid certification; may be completed with Marana Health upon hire.
Fingerprint Clearance Card through the Arizona Department of Public Safety.
Current Arizona driver’s license, clean driving record, and proof of current vehicle insurance; Marana Health will run a 39-month motor vehicle record.
Competence in providing and supporting appropriate care for all age groups.
Knowledge of applicable local, state, and federal regulations related to MA scope of practice and patient care requirements.
Knowledge of chronic disease management and clinical coordination principles.
Computer proficiency with Microsoft Office applications and EMR systems.
Excellent verbal and written communication skills for effective communication with staff, clinicians, patients, and leadership.
Strong organization and time-management skills, including the ability to manage competing demands and adapt to frequent change, delays, or unexpected events.
Effective leadership skills, including the ability to direct, delegate, mentor, motivate, and build collaborative, high-performing teams.
Commitment to integrity, trust, fairness, respect, and service excellence.
Strong customer service, organizational, and communication skills, with an emphasis on responsiveness, building trust, mutual respect, and courtesy.
Professionalism, respect, and ability to work effectively with people from diverse backgrounds, experiences, and perspectives.
An equivalent combination of directly related education and experience may be considered if it provides the knowledge and skills required to perform the essential functions.

Nice To Haves

Associate degree in a healthcare- or business-related field.
Supervisory experience, or experience as a senior-level or lead Medical Assistant.
Experience with Federally Qualified Health Centers (FQHCs).
Bilingual in English and Spanish.

Responsibilities

Provides operational oversight and supervision of day-to-day Medical Assistant functions and clinical support workflows.
Coordinates MA schedules, staffing assignments, and workflow coverage across sites and service areas.
In collaboration with the Nursing Manager, supports orientation, mentoring, competency validation, and ongoing training for MA staff.
Ensures work is carried out in accordance with quality and regulatory requirements.
Serves as a liaison between clinicians and the MA team and supports integration of MA staff across specialty service areas.
Assists clinicians with patient care, examinations, and procedures and performs other MA duties as needed.
Collaborates with clinicians, specialty departments, and staff to support efficient workflows, minimize operational conflicts, and address concerns promptly.
Identifies workflow improvement opportunities and partners with leadership to implement operational enhancements.
Ensures MAs obtain and document proper patient consent before treatments and procedures.
Conducts frequent quality assurance audits of assigned staff.
Completes assigned projects, including reviewing and analyzing information, identifying problems, and recommending solutions.
Serves as an EMR workflows and system enhancements subject matter expert and super-user, and supports staff training as needed.
Ensures MAs document patient care services in patient and department records according to established policies and procedures.
Maintains clinical standards and regulatory compliance to ensure quality of care.
Supports patient and employee safety by following infection control protocols and medication administration and storage procedures.
Checks and monitors private and VFC vaccine expiration dates, counts, and reconciliation.
Ensures adherence to infection prevention, sterilization, and clinical safety protocols.
Oversees medical equipment management, including preventive maintenance, inventory, troubleshooting, and repair coordination.
Ensures appropriate medical supply inventory, avoiding overstock and monitoring expiration dates and budgetary considerations.
Ensures timely reporting of communicable diseases and other required notifications, and accurate documentation of required reports and related records.
Participates in educational opportunities, training, and professional development activities.
Leads or participates in committees, workgroups, quality initiatives, and special projects supporting departmental and organizational goals.
Performs other duties as assigned.
Supervises and monitors performance of an assigned employee group, including hiring and disciplinary actions, work assignments and quality, scheduling and timekeeping, performance evaluations, and training and development.

Benefits

Medical, dental, and vision coverage.
Health Savings Account with an employer contribution for employees enrolled in the qualifying high-deductible health plan.
403(b) retirement plan with employer contribution.
Short-term disability and other voluntary worksite benefits.
Paid time off, including vacation and sick leave accrual.
11 paid holidays.
Paid bereavement leave, including one day of pet bereavement leave.
Paid jury duty and community service leave.
Education reimbursement of up to $3,000 per fiscal year for eligible full-time employees.
Company-paid basic life and AD&D insurance.
Company-paid long-term disability coverage.
Employee Assistance Program.
Employee wellness programs and additional discounts.