Medical Assistant Supervisor

ADELANTE HEALTHCARE INC • Mesa, AZ

3d • Onsite

About The Position

The Medical Assistant Supervisor provides operational leadership and oversight for the Medical Assistant team, ensuring efficient workflows, effective staffing, strong team performance, and high-quality patient care. Reporting to the Practice Administrator and partnering closely with the Clinical Nurse Lead (CNL), the Supervisor supports and develops Medical Assistants and aligns their work with organizational standards and the Care Delivery Integration (CDI) Model.

The Supervisor oversees daily clinical support operations, including staffing, patient flow, workflow optimization, employee performance, competency development, and continuous improvement. The role collaborates with providers, nursing leadership, and interdisciplinary teams to promote safe, efficient, equitable, and patient-centered care. Leaders are expected to set clear expectations, provide ongoing coaching and feedback, support professional growth, encourage accountability, and demonstrate commitment to quality, patient safety, employee engagement, innovation, integrity, professionalism, and organizational values.

This role is based at Adelante Healthcare Mesa in Mesa, Arizona, and may provide operational support across health centers as organizational needs require.

Requirements

• High school diploma or GED from an accredited institution.
• Graduation from an accredited Medical Assistant training program, or an equivalent combination of education and experience.
• Current Certified Medical Assistant (CMA) credential.
• At least three years of progressive experience supervising Medical Assistants or clinical support staff in an ambulatory healthcare setting.
• Current CPR/BLS and AED certification for Healthcare Providers through the American Heart Association or American Red Cross.
• Valid Arizona Level One Fingerprint Clearance Card for applicable Specialty Behavioral Health locations.
• Valid driver's license, reliable transportation, and ability to travel between health centers as needed.
• Experience managing healthcare workflows, staffing, patient flow, and employee performance.
• Experience partnering with nursing leadership, providers, and interdisciplinary care teams.
• Experience using electronic health records and healthcare technology systems.

Nice To Haves

• Bilingual in English and Spanish or another language reflective of the communities served.
• Experience in an integrated primary care or FQHC environment.
• Experience with Lean or process improvement, quality improvement initiatives, or change management.

Responsibilities

• Provide daily operational leadership and supervision for Medical Assistants and Medical Assistant Team Leads.
• Coordinate staffing assignments, patient flow, room utilization, and workflows to support access and provider productivity.
• Monitor operational performance and address barriers affecting patient care delivery.
• Ensure Medical Assistants follow organizational workflows, CDI expectations, and clinical support processes.
• Provide patient care support as a working supervisor when operationally necessary.
• Promote accountability, teamwork, engagement, and continuous improvement, and ensure staff have appropriate resources, training, and guidelines.
• Recruit, onboard, train, coach, and develop Medical Assistant team members.
• Provide ongoing feedback and performance coaching, complete performance evaluations, and partner with leadership and Human Resources on performance concerns.
• Monitor attendance, productivity, scheduling, and timekeeping expectations.
• Support competency development with the Clinical Nurse Lead and facilitate communication about organizational priorities, workflows, and initiatives.
• Partner with the Clinical Nurse Lead to maintain clinical competencies and adherence to established standards.
• Support standing orders, clinical workflows, infection prevention practices, and patient safety standards.
• Monitor compliance with documentation requirements, quality initiatives, and organizational expectations.
• Support CDI initiatives, including care gap closure, preventive care workflows, and patient engagement.
• Promote efficient patient flow and collaboration across interdisciplinary care teams.
• Monitor supplies, equipment, and inventory; maintain operational documentation, reports, competency records, and team records as assigned.
• Participate in safety rounds, emergency preparedness, and regulatory readiness activities.
• Assist with patient concerns, incident reviews, and operational issue resolution.
• Support compliance with HRSA, Joint Commission, OSHA, and organizational requirements.
• Recommend workflow improvements and monitor staffing efficiency, productivity, supply utilization, and operational performance metrics.
• Support initiatives to improve patient access, satisfaction, quality outcomes, and operational effectiveness; partner with leadership on improvement and resource optimization.
• Maintain competency and perform Medical Assistant responsibilities as needed.
• Provide operational support across health centers, participate in committees, workgroups, trainings, and organizational initiatives, and perform other assigned duties.
• Comply with Adelante Healthcare's written standards, Compliance Program, Code of Conduct, policies, procedures, and reporting requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED