Manager of Medical Recuperative Care

Illumination Health + Home • Whittier, CA

1d

About The Position

The Manager of Medical Recuperative Care oversees and optimizes discharge care plans for homeless patients referred from hospitals or other agencies contracted with Illumination Health & Home’s Recuperative Care Centers. The role coordinates medical follow-up and social care while overseeing community relations and operational standards.

The manager oversees medical coordination for assigned locations or regions, including client care, high-acuity case monitoring, documentation, staff supervision, department operations, administrative records, compliance, and workplace safety. The position works in coordination with the Site Manager and represents the organization’s mission and values to clients, staff, providers, and other stakeholders.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The salary is $80,000 per year.

Requirements

• High school diploma or equivalent.
• Current, unrestricted California LVN or RN license.
• Two years of relevant experience.
• Basic computer skills, including sending and receiving email and summarizing data in spreadsheets.
• Valid California driver’s license.
• Knowledge of medical terminology, diagnoses, and medications.
• Ability to maintain confidentiality of client and work-related information.
• Ability to meet targets, work under pressure, communicate concerns professionally, and maintain healthy boundaries with clients.

Nice To Haves

• Home health nursing experience.
• Experience working with populations dealing with addiction and mental health conditions.
• Bilingual in English and Spanish.
• Proficiency in Google Suite (Mail, Docs, Sheets, Calendar) and KIPU or other electronic health record systems.

Responsibilities

• Work in alignment with the company’s mission and values and represent its mission and vision to stakeholders.
• Provide client-centered care addressing social determinants of health and verify completion of tasks requested by funders.
• Provide and train others in culturally and linguistically competent care.
• Monitor high-acuity clients for medical or behavioral health complications; review complex cases and serve as a lead contact for client or provider inquiries and concerns.
• Oversee medical oversight and monitoring for assigned locations or regions, including medication review and education, health care education, self-care instructions, appointments, access to appropriate treatment, and service linkage.
• Verify initial data collection and confirm that hospital or agency discharges are appropriate and continuation-of-care needs can be addressed.
• Track client services and maintain appropriate documentation for team awareness.
• Identify and use cultural and community resources; establish and maintain relationships with service providers.
• Respond to inquiries from clinical teams and patients, provide information, and resolve complaints from the public or other agencies regarding medical oversight and monitoring.
• Communicate in writing and verbally with appropriate, timely responses.
• Coordinate with the Site Manager to plan, organize, direct, coordinate, and supervise Medical Coordination department operations.
• Oversee daily department operations, including staffing, training, metrics, performance, and reporting.
• Supervise, direct, train, and evaluate assigned staff; conduct performance reviews, review and approve timecards, address misconduct, and ensure staff meet standards and maintain professional conduct.
• Interview candidates, recommend candidates for hire, and perform disciplinary actions and performance evaluations.
• Enter client information and case notes into KIPU and other documentation systems; complete and update logs.
• Perform administrative tasks, including answering phones and filing paperwork; prepare client reports for billing and maintain supply inventory.
• Maintain confidentiality in accordance with HIPAA guidelines and IF standards.
• Provide clients with compliance forms upon admission and use infection-control measures consistent with OSHA standards.
• Maintain a safe work environment and prioritize client and individual health and safety.
• Meet targets and work under pressure; communicate concerns and feedback to a supervisor professionally and maintain healthy boundaries with clients.
• Fulfill the organization’s guiding principles, including integrity, humility, sustainable compassion, knowledge and critical thinking, client-centered care, innovation, advocacy, stewardship, and compliance.

Benefits

• Medical insurance funded up to 91% by Illumination Foundation, depending on the plan (Kaiser and Blue Shield).
• Dental and vision insurance.
• Life, AD&D, and LTD insurance funded 100% by Illumination Foundation.
• Employee Assistance Program.
• Professional Development Reimbursement.
• 401(k) with company matching.
• 10 days of vacation PTO per year.
• 6 days of sick pay per year.
• Potential eligibility for the Public Service Loan Forgiveness Program for federally qualified loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED