Manager of Medical Recuperative Care

Illumination Health + Home • Anaheim, CA

1d

About The Position

The Manager of Medical Recuperative Care oversees and optimizes discharge care plans for homeless patients referred from hospitals or other contracted agencies to Illumination Health & Home’s Recuperative Care Centers. The role coordinates high-quality medical follow-up and social care, oversees community relations and operational standards, and manages Medical Coordination Department operations for assigned locations or regions. Working in coordination with the Site Manager, the manager supervises staff, supports client-centered care, maintains documentation and compliance, and ensures safe and effective service delivery.

Requirements

• High school diploma or equivalent.
• Current, unrestricted LVN or RN license in California.
• Two years of relevant experience.
• Basic computer skills, including sending and receiving email and summarizing data in spreadsheets.
• Valid California driver’s license.
• Knowledge of medical terminology, diagnoses, and medications.
• Ability to maintain confidentiality of client and work-related information and materials.

Nice To Haves

• Home health nursing experience.
• Experience working with populations dealing with addiction and mental health conditions.
• Bilingual in English and Spanish.
• Proficiency in Google Suite (Mail, Docs, Sheets, Calendar) and KIPU or other electronic health record systems.

Responsibilities

• Work in alignment with the company’s mission and values and represent its mission and vision to stakeholders.
• Provide client-centered care addressing Social Determinants of Health and verify completion of tasks requested by funders.
• Provide and train others in culturally and linguistically competent care.
• Monitor high-acuity clients for medical or behavioral health complications.
• Review complex cases and serve as the lead contact for client or provider inquiries and concerns about obtaining appropriate care.
• Oversee medical oversight and monitoring for the Medical Coordination Department at assigned locations or regions.
• Coordinate medication review and education, healthcare education, self-care instructions, healthcare appointments, access to appropriate treatment and care, and linkage to services.
• Verify initial data collection and ensure hospital or agency discharges are appropriate and ongoing care needs can be met.
• Track client services and maintain appropriate documentation for team awareness.
• Identify and use cultural and community resources and establish and maintain relationships with service providers.
• Respond to inquiries from clinical teams, patients, the public, and other agencies, provide information, and resolve complaints related to medical oversight and monitoring.
• Communicate effectively in writing and verbally and provide timely responses.
• Coordinate with the Site Manager to plan, organize, direct, coordinate, and supervise Medical Coordination Department operations.
• Provide structure and organization to promote employee confidence.
• Oversee daily department operations, including staffing, training, metrics, performance, and reporting.
• Supervise, direct, train, and evaluate assigned staff, including conducting performance reviews, reviewing and approving timecards, and taking corrective action for misconduct.
• Ensure staff meet standards and maintain professional demeanor; interview candidates, suggest hires, and conduct disciplinary actions and performance evaluations.
• Enter client information and case notes into KIPU and other documentation systems, and complete and update logs.
• Perform administrative tasks such as answering phones and filing paperwork.
• Prepare client reports for billing and maintain inventory of supplies.
• Maintain confidentiality in accordance with HIPAA guidelines and company standards.
• Provide required compliance forms to clients upon admission.
• Use infection-control measures in accordance with OSHA standards and maintain a safe work environment.
• Prioritize client and individual health and safety, meet targets under pressure, communicate concerns professionally, and maintain healthy boundaries with clients.

Benefits

• Medical insurance funded up to 91% by Illumination Foundation, depending on the plan (Kaiser and Blue Shield).
• Dental and vision insurance.
• Life, AD&D, and LTD insurance funded 100% by Illumination Foundation.
• Employee Assistance Program.
• Professional Development Reimbursement.
• 401(k) with company matching.
• 10 days of vacation PTO per year.
• 6 days of sick pay per year.
• Potential eligibility for the Public Service Loan Forgiveness Program for federally qualified loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED