Manager of Medical Recuperative Care

Illumination Health + Home•Riverside, CA

About The Position

The Manager of Medical Recuperative Care oversees and optimizes discharge care plans for homeless patients referred from hospitals or other agencies contracted with Illumination Health & Home’s Recuperative Care Centers. The role coordinates medical follow-up and social care while overseeing community relations and operational standards. The manager plans, organizes, directs, coordinates, and supervises Medical Coordination Department operations in coordination with the Site Manager, and supports high-quality, client-centered services across assigned locations or regions.

Requirements

High school diploma or equivalent.
Current, unrestricted California LVN or RN license.
Two years of relevant experience.
Basic computer skills, including sending and receiving email and summarizing data in spreadsheets.
Valid California driver’s license.
Knowledge of medical terminology, diagnoses, and medications.
Ability to maintain confidentiality of client and work-related information.
Ability to meet targets and work under pressure, communicate concerns professionally, and maintain healthy boundaries with clients.

Nice To Haves

Home health nursing experience.
Experience working with populations dealing with addiction and mental health conditions.
Bilingual in English and Spanish.
Proficiency with Google Suite (Mail, Docs, Sheets, Calendar) and KIPU or other electronic health record systems.

Responsibilities

Work in alignment with the company’s mission and values and represent its mission and vision to stakeholders.
Provide client-centered care to address Social Determinants of Health and verify that all tasks requested by funders are completed.
Provide and train others in culturally and linguistically competent care.
Monitor high-acuity clients for ongoing medical or behavioral health complications.
Review complex cases and serve as the lead contact for client or provider inquiries and concerns about obtaining appropriate care.
Oversee medical coordination, oversight, and monitoring for assigned locations or regions, including medication review and education, healthcare education, self-care instructions, appointment-making, access to treatment and appropriate points of care, and linkage to services.
Verify initial data collection and ensure hospital or referring-agency discharges are appropriate and continuation-of-care needs can be addressed.
Track and document client services to promote team awareness.
Identify and use cultural and community resources, and establish and maintain relationships with service providers.
Respond to inquiries from clinical teams, patients, the public, and other agencies; provide information and resolve complaints about medical oversight and monitoring.
Communicate effectively in writing and verbally, responding appropriately and promptly.
Plan, organize, direct, coordinate, and supervise Medical Coordination Department operations in coordination with the Site Manager.
Provide structure and organization to promote employee confidence.
Oversee daily department operations, including staffing, training, metrics, performance, and reporting.
Supervise, direct, train, and evaluate assigned staff; conduct performance reviews, review and approve timecards, address misconduct, and ensure staff meet standards and maintain professional conduct.
Interview candidates, recommend candidates for hire, and perform disciplinary actions and performance evaluations.
Enter client information and case notes in KIPU and other documentation systems; complete and update logs; answer phones and file paperwork; prepare client reports for billing; and maintain supply inventory.
Maintain confidentiality in accordance with HIPAA guidelines and IF standards.
Provide compliance forms to clients upon admission and use infection-control measures consistent with OSHA standards.
Maintain a safe work environment and prioritize individual and client health and safety.
Meet targets, work under pressure, communicate concerns and feedback professionally, and maintain healthy boundaries with clients.
Demonstrate knowledge of medical terminology, diagnoses, and medications, and maintain confidentiality of client and work-related information.
Fulfill Illumination Foundation’s guiding principles, including integrity, humility, sustainable compassion, pursuit of knowledge and critical thinking, client-centered care, innovation, advocacy, stewardship, and compliance.

Benefits

Medical insurance funded up to 91% by Illumination Foundation, depending on the plan (Kaiser and Blue Shield).
Dental insurance.
Vision insurance.
Life, AD&D, and LTD insurance funded 100% by Illumination Foundation.
Employee Assistance Program.
Professional Development Reimbursement.
401(k) with company matching.
10 days of vacation PTO per year.
6 days of sick pay per year.
Potential eligibility for the Public Service Loan Forgiveness Program for federally qualified loans.