Medical Assistant Supervisor

Thundermist Health Center•Woonsocket, RI

1d•Onsite

About The Position

The Medical Assistant Supervisor oversees Medical Assistants, including Lead Medical Assistants, to support high-quality patient care and staff satisfaction. The role manages staff training, hiring and termination, daily operations, productivity, outreach, and scheduling to ensure provider coverage. In collaboration with the Nurse Manager, the Supervisor rolls out new workflows and develops processes that reduce errors and promote safe practices, while creating timely solutions to operational problems. The Supervisor monitors clinical quality reports and develops sustainable processes to improve outcomes. They help the care team meet quality and safety standards consistent with federal, state, and accreditation guidelines. Working under the supervision of the Nurse Managers, they provide leadership supporting morale, productivity, and retention, and serve as a staff Medical Assistant when needed.

Requirements

Hold a current Certified Medical Assistant certificate or be working toward certification.
Communicate effectively in writing and verbally.
Work collaboratively across disciplines.
Have a broad knowledge base of relevant professional, technical, and clinical information for the assigned department.
Demonstrate strong leadership, mentoring, and problem-solving skills.
Hold BLS/CPR certification.
Successfully complete oral and written competency requirements for CLIA-waived testing.
Demonstrate strong customer service skills.
Have Microsoft Office experience.

Nice To Haves

Management and/or supervisory experience.
Expertise in Microsoft Excel.
eClinicalWorks experience.

Responsibilities

Manage Medical Assistant scheduling and staffing to ensure provider and team coverage.
Build working relationships with the Site Practice Director or Manager and site clinical program managers to address provider schedule changes affecting staffing.
Hire and onboard Medical Assistant staff; work with Lead MAs and mentors to provide consistent new-hire training and use of the New Hire MA Manual.
Liaise with Medical Assistant technical training programs to recruit qualified candidates.
Build and maintain departmental productivity, quality, morale, and patient service.
Work with Lead MAs, Nursing Management, and site Medical Directors to support effective provider and Medical Assistant teams.
Coordinate with nursing leadership, human resources, the employee health nurse, and others to ensure staff compliance with competencies, CLIA, BLS, and related requirements.
Conduct annual reviews, maintain resources for annual review feedback, and provide input on Medical Assistant performance.
Engage Lead MAs in team decision-making and promote consistency across Lead MA teams at the site.
Represent Medical Assistants and provide their perspective to organizational and site leadership.
Coordinate and lead Medical Assistant meetings with Lead MAs and the Nursing Leadership team.
Keep the Office 365 MA site group, OneNote, and/or calendar up to date.
Oversee Medical Assistant special projects and assignments with support from the Lead MA team.
Work with nursing management to establish, promote, and uphold behavioral expectations based on THC guidelines.
Maintain practice standards according to OSHA and HIPAA guidelines.
Meet departmental quality and productivity goals in support of the Thundermist strategic plan.
Assist with reporting and resolving event reports as needed.
Collaborate with the Nurse Manager on workflows and processes that reduce errors, promote safe practices, and improve clinical outcomes.
Fulfill the staff Medical Assistant role as needed.