Medical Assistant Supervisor

Thundermist Health•Woonsocket, RI

2d•Onsite

About The Position

The Medical Assistant Supervisor oversees a team of Medical Assistants, including Lead Medical Assistants, to support high-quality patient care and staff satisfaction. The role manages staff training, hiring and termination, daily operations, productivity, outreach, and scheduling to ensure provider coverage. In collaboration with the Nurse Manager, the supervisor rolls out workflows and develops processes that reduce errors, promote safe practices, and improve clinical outcomes. The role monitors clinical quality reports and supports care teams in meeting quality and safety standards consistent with federal, state, and accreditation guidelines. Working under the supervision of Nurse Managers, the Medical Assistant Supervisor provides leadership to support staff morale, productivity, and retention, and serves as a Medical Assistant as needed. The position is full-time and entirely onsite in a medical office in Woonsocket. Shifts rotate within the clinic’s operating hours and include evenings, weekends, and holidays; occasional overtime may be required during vacation periods or staffing shortages.

Requirements

Current Certified Medical Assistant certificate, or working toward certification.
Effective written and verbal communication skills.
Ability to collaborate across disciplines.
Broad knowledge of relevant professional, technical, and clinical information in the assigned department.
Strong leadership, mentoring, and problem-solving skills.
BLS/CPR certification.
Successful completion of oral and written competency for CLIA-waived testing.
Strong customer service skills.
Microsoft Office experience.

Nice To Haves

Management and/or supervisory experience.
Expertise in Microsoft Excel.
eClinicalWorks experience.

Responsibilities

Manage Medical Assistant scheduling and staffing to ensure provider and team coverage.
Coordinate with the Site Practice Director/Manager and site clinical program managers regarding provider schedule changes that affect Medical Assistant staffing.
Hire and onboard Medical Assistant staff, working with Lead MAs and Mentors to provide consistent new-hire training and use the New Hire MA Manual.
Liaise with Medical Assistant technical training programs to recruit qualified candidates.
Build and maintain departmental productivity, quality, morale, and patient service.
Work with Lead MAs, Nursing Management, and site Medical Directors to develop effective provider/MA teams.
Coordinate with nursing leadership, human resources, the employee health nurse, and others to ensure staff compliance with competencies, CLIA, BLS, and related requirements.
Conduct annual reviews and maintain a resource for review feedback; provide input on MA staff performance.
Engage Lead MAs in team decision-making and promote consistency across Lead MA teams at the site.
Represent Medical Assistants and provide their voice to organizational and site leadership.
Coordinate and lead MA meetings with Lead MAs and the Nursing Leadership team.
Keep the Office 365 MA site group, OneNote, and/or calendar up to date.
Oversee MA special projects and assignments with support from the Lead MA team.
Work with nursing management to establish, promote, and uphold behavioral expectations based on THC guidelines.
Maintain practice standards according to OSHA and HIPAA guidelines.
Support departmental quality and productivity goals in alignment with the Thundermist strategic plan.
Assist with reporting and resolution of event reports as needed.
Fulfill the role of staff Medical Assistant as needed.
Develop and implement workflows and sustainable processes that reduce errors, promote safe practices, and improve clinical outcomes.