Medical Assistant - Phlebotomy (WA)_Health Center

Planned Parenthood•Olympia, WA

About The Position

The Medical Assistant - Phlebotomy supports patients throughout their healthcare journey and works alongside providers and health center staff to create a welcoming, inclusive environment and deliver high-quality, client-centered care. The role combines direct patient care with laboratory and administrative responsibilities, supporting the day-to-day operations of the health center. The position provides compassionate, nonjudgmental care; responds to patient questions with information, education, referrals, and resources; supports patient flow; completes intake and records; prepares exam rooms; and educates patients about reproductive and sexual healthcare services. It also performs laboratory testing and specimen collection, processing, labeling, packaging, and preparation for transport while following applicable policies, quality standards, infection-prevention practices, and safety protocols. This is a full-time position of 37.5 hours per week. Employees must present proof of a current flu shot before their first day of employment and are expected to follow organizational policies and protocols, demonstrate professionalism, uphold customer service standards, and pursue ongoing learning and development.

Requirements

High school diploma or GED equivalent.
One to two years of experience in a medical office, clinic, laboratory, or healthcare setting.
Demonstrated experience with blood draws, specimen collection, and laboratory procedures.
Strong communication, organization, and customer service skills.
Ability to work effectively in a team-oriented, patient-focused environment.
Proof of receiving a current flu shot before the first day of employment.

Nice To Haves

Current National Medical Assistant Certification (CMA, RMA, CCMA, NCMA, or equivalent).
Phlebotomy certification and/or significant phlebotomy experience.
Two or more years of experience in an outpatient healthcare setting.
Experience with Electronic Health Record (EHR) systems.
Experience supporting reproductive and sexual healthcare services.
Bilingual language skills.

Responsibilities

Provide compassionate, nonjudgmental, patient-centered care.
Respond to patient questions and requests with accurate information, education, referrals, and resources.
Coordinate services and help keep appointments on schedule to support efficient patient flow.
Complete patient intake, prepare patient records, verify insurance information, and enter visit data into health center systems.
Prepare and maintain exam rooms, including stocking supplies and equipment.
Educate patients about reproductive and sexual healthcare services, birth control methods, and community resources.
Distribute and review Patient Education Sheets, Informed Consent Forms, and other educational materials as appropriate.
Collaborate with providers and health center staff to deliver a seamless, positive patient experience.
Perform laboratory testing and specimen collection in accordance with agency, laboratory, and state policies and procedures.
Collect, process, label, package, and prepare laboratory specimens for transport while maintaining quality and safety standards.
Follow infection-prevention, universal-precaution, and specimen-handling protocols to ensure patient and staff safety.
Provide exceptional customer service to patients, visitors, and colleagues in a fast-paced healthcare environment.
Adhere to the organization's code of conduct, policies, procedures, and protocols; demonstrate professionalism and customer service standards; and pursue ongoing training and development.