Medical Assistant - Phlebotomy (HI)_Health Center

PPGNHAIK•Kahului, HI

2d•$19 - $29

About The Position

The Medical Assistant & Care Navigation Specialist provides direct patient care, clinical support, laboratory services, and community outreach under the supervision of the Health Center Manager. The hybrid role combines in-clinic medical assistant duties with community-based education, engagement, and support services to expand access to care throughout Maui and surrounding communities. The position supports health center operations and community programs, including mobile, satellite, and partner-site services. The role includes responding to patient requests, coordinating services, preparing records and exam rooms, assisting providers, performing phlebotomy and laboratory tasks, and providing patient education and customer service. It also supports off-site clinics and outreach events through patient intake and care coordination, logistics, basic health screenings, distribution of educational materials, and relationship-building with community organizations and healthcare partners. The position is full-time and eligible for PPGNHAIK benefits. The listed salary range is $19.22–$28.84 per hour. New hires are strongly recommended to receive the COVID-19 vaccination, including boosters. Employees hired between September and April must present proof of a current flu shot.

Requirements

High school diploma or equivalent.
One to two years of experience in a medical or healthcare setting.
Demonstrated phlebotomy experience.
Strong communication and interpersonal skills.
Ability to provide culturally responsive, trauma-informed, and patient-centered care.
Ability to travel locally to satellite clinics, outreach events, and partner locations.
Ability to work independently while collaborating effectively with multidisciplinary teams.

Nice To Haves

Experience in community outreach, public health, health education, or patient navigation.
Experience supporting underserved or diverse populations.
Knowledge of sexual and reproductive healthcare services.
Bilingual language skills.

Responsibilities

Respond to patient requests and coordinate services with appropriate staff and departments.
Prepare patient records, verify insurance information, and enter visit data into agency systems.
Provide nonjudgmental, patient-centered care and accurate reproductive and sexual health information.
Educate patients on birth control methods, reproductive health services, and available community resources.
Prepare exam rooms and assist providers to ensure efficient patient flow.
Perform front- and back-office duties as needed.
Conduct phlebotomy, specimen collection, testing, packaging, and laboratory-related responsibilities in compliance with agency, laboratory, and state requirements.
Deliver excellent customer service and use service recovery techniques when appropriate.
Travel to satellite, partner, and mobile health locations to support patient care delivery.
Assist providers with intake, patient flow, clinical documentation, and care coordination at off-site clinics.
Coordinate supplies, equipment, and operational needs for satellite and partner-site services.
Support scheduling and follow-up coordination between satellite locations and the Kahului Health Center.
Represent Planned Parenthood at community health fairs, college campuses, and partner organization events.
Conduct basic health screenings and distribute educational materials during outreach activities.
Educate community members about available services, financial assistance programs, and pathways to care.
Build and maintain relationships with community organizations, educational institutions, and healthcare partners to strengthen referral networks.
Collaborate with nursing staff, patient navigators, and community partners to advance health equity and improve healthcare access.
Adhere to the organization's code of conduct, policies, procedures, and protocols; demonstrate professionalism and customer service standards; and seek ongoing learning and development.