Medical Receptionist (WA)_Health Center

Planned Parenthood•Federal Way, WA

About The Position

The Medical Receptionist plays a vital role in creating a positive, supportive patient experience and helping patients navigate services, understand their options, and access compassionate care. Working with patients, providers, and health center staff, the role supports smooth daily operations and a welcoming, inclusive, mission-driven environment. The position provides patient-facing service and administrative support, including registration and intake, maintaining records and insurance information, explaining payment and financial assistance options, sharing patient education, coordinating patient flow, processing payments, and responding to concerns. The Medical Receptionist also supports a safe, clean, and compliant work environment and participates in ongoing training and professional development. This is a full-time position of 37.5 hours per week. Travel to other health centers may be needed.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience working in a healthcare setting.
Strong communication, organization, and customer service skills.
Ability to work effectively in a fast-paced, team-oriented healthcare environment.
Ability to manage multiple priorities while maintaining accuracy and professionalism.
Willingness to travel to other health centers as needed.
Employees must present proof of receiving a current flu shot before their first day of employment.

Nice To Haves

Experience in reproductive healthcare, women's health, or a related clinical setting.
Experience working in a medical office, clinic, or hospital environment.
Knowledge of Electronic Health Record (EHR) systems.
Experience with insurance verification, patient registration, or healthcare billing processes.
Bilingual language skills.

Responsibilities

Welcome patients and provide friendly, professional, and nonjudgmental customer service.
Respond to patient questions and requests and connect patients with appropriate services, resources, and support.
Complete patient registration, check-in, and intake processes accurately.
Maintain and update patient records, insurance information, and visit documentation in electronic systems.
Explain payment options, financial assistance programs, and available funding resources.
Assist patients with health insurance questions and connect them with enrollment resources when appropriate.
Provide patient education about reproductive and sexual healthcare services, birth control options, and community resources.
Distribute and review Patient Education Sheets, Informed Consent Forms, and other educational materials as needed.
Coordinate with clinicians and health center staff to support efficient patient flow and keep appointments on schedule.
Process patient payments, document financial transactions, and support efforts to improve collections and reduce uncompensated care.
Use service recovery techniques to address concerns and help ensure a positive patient experience.
Serve as a resource to team members and participate in ongoing training, learning, and professional development.
Maintain a safe, clean, and compliant work environment by following OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.
Adhere to the organization's code of conduct, policies, procedures, and protocols; demonstrate professionalism and support customer service standards.
Travel to other health centers as needed.