PSA) - Primary Care

Endeavor Health•Lake Forest, CA

2d•Onsite

About The Position

The Medical Assistant/Patient Support Associate supports a primary care physician practice with patient-facing clinical tasks and front-office administration. The role is based in Lake Forest, Illinois, and requires travel to other sites based on department needs. Hours rotate between 7 a.m. and 6 p.m., including rotating weekends. On-the-job training is provided for candidates without previous medical assistant training or experience. Responsibilities include answering phones, scheduling appointments, collecting co-payments, registering patients, verifying insurance, and providing other administrative support. The associate also greets patients, escorts them to exam rooms, checks patients in and out, and documents vital signs, allergies, medications, and the reason for the office visit. Basic vital-sign measurements such as blood pressure, height, and weight are performed; phlebotomy and injections may be required. Endeavor Health describes itself as a fully integrated healthcare delivery system serving more than 4.2 million residents across six northeast Illinois counties. It has more than 25,000 team members, more than 6,000 physicians, over 300 ambulatory locations, and eight acute care hospitals. The organization emphasizes career growth, professional development, connected and inclusive care, and reasonable accommodation for individuals with disabilities.

Requirements

High school diploma or equivalent work experience.
CPR certification through the American Heart Association.
At least one year of work experience.
Ability to work rotating hours between 7 a.m. and 6 p.m., including rotating weekends.
Ability to travel to other sites based on department needs.

Nice To Haves

Graduation from an accredited medical assisting program.
Medical Assistant Certification through AMT or AAMA.
Previous experience working in a medical office or a related field.

Responsibilities

Answer phones and schedule appointments.
Collect co-payments and complete patient registration.
Provide administrative support to the physician practice.
Check patients in and out and verify insurance.
Greet patients and escort them to exam rooms.
Document vital signs, allergies, medications, and the reason for the office visit.
Provide front-office support as needed.
Measure basic vital signs, including blood pressure, height, and weight.
Perform phlebotomy and injections when required.
Travel to other sites based on department needs.

Benefits

Eligibility for the Annual Incentive Plan, with potential earnings based on organizational performance, for eligible positions.
Premium pay, such as shift, on-call, and holiday pay, for eligible positions.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career pathways to promote professional growth and development.
Medical, dental, pet, and vision plan options.
Tuition reimbursement.
Free parking.
Wellness program.
Savings plan.
Health savings account options.
Retirement options with company match.
Paid time off and holiday pay.
Community involvement opportunities.