Medical Assistant (MA) - Primary Care

ConvenientMD • Waterville, ME

2d

About The Position

ConvenientMD is hiring a Medical Assistant to support its Advanced Primary Care model, which combines modern clinics, technology, in-person and virtual primary care, and urgent care. The role provides team-based patient care and helps patients understand their health, treatment, and follow-up needs.

The Medical Assistant welcomes and assists patients, answers questions about medical conditions, treatment plans, and medications, and offers guidance on preventive care and lifestyle changes. Clinical duties include triaging patients, taking vital signs and medical histories, performing phlebotomy, assisting with minor procedures, and accurately maintaining electronic health records in compliance with privacy regulations. In New Hampshire and Maine, the role also administers prescription medications under the supervision and direction of licensed providers.

The Medical Assistant coordinates with providers and other clinical team members, supports discharge planning, and helps train new clinic team members. Full-time availability is required during clinic operating hours, Monday through Friday, from 7:30 a.m. to 5:00 p.m. Team members can generally expect to work 7:15 a.m. to 5:15 p.m. to accommodate opening and closing procedures; occasional flexibility may be needed.

Requirements

• High school diploma.
• Medical Assisting certification and at least one year of experience, or two years of experience working as a Medical Assistant; primary care experience is preferred.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross. CPR, ACLS, and online-only classes are not accepted.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Strong written and verbal communication skills and the ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn NextGen and other business systems.
• Full-time availability during clinic operating hours, Monday through Friday, 7:30 a.m. to 5:00 p.m.; typical work hours are 7:15 a.m. to 5:15 p.m., with occasional flexibility as needed.
• Compassionate, authentic, patient-focused, proactive, trustworthy, and collaborative approach to patient care and teamwork.

Nice To Haves

• Medical Assistant experience in a primary care setting.

Responsibilities

• Welcome and assist patients professionally, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care, and address patients’ questions and concerns.
• Support clinical operations and patient care, including conducting preliminary evaluations to triage patients.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, performing phlebotomy, and assisting with minor medical procedures.
• Accurately document patient information and maintain electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers, following applicable regulations and accurate medication preparation and administration techniques.
• Communicate patient information and updates to providers and other healthcare professionals and coordinate patient care with the clinical team.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED