Medical Assistant/Patient Services Representative

Vivent Health•Austin, TX

About The Position

The Medical Assistant/Patient Services Representative (MA/PSR) reports to the Practice Manager/PSR Supervisor. This role is often the first point of contact between the patient and the organization, responsible for creating a positive and helpful impression. The MA/PSR is a crucial link between the patient and the care delivered by clinical and service staff, prioritizing patient services and fostering an environment that promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, exercising utmost discretion, diplomacy, and tact in patient/staff interactions.

Requirements

High school diploma or equivalent
Certified Medical Assistant (CMA) required; Registered Medical Assistant (RMA) accepted in states where applicable.
Basic lifesaving certificate
One year or greater experience in phlebotomy
Demonstrated knowledge of universal precautions
Minimum of 3 years of professional administrative experience
Six months of health care receptionist experience
Ability to work well under pressure with minimal supervision
Ability to handle multiple tasks simultaneously in a busy clinic environment
Must have a valid driver’s license
Willingness to travel within the designated territory
Professional appearance and demeanor
Ability to work with a diverse patient population
Proficient computer skills and a working knowledge of Microsoft Office and Windows
Knowledge of and sensitivity to the HIV/AIDS patient population, and/or an eagerness to learn about this community
Demonstrate exemplary customer service and interpersonal communication skills; must have the ability to work with diverse people groups.
Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
Must be highly flexible; able to accommodate changing needs of the department.
Well-developed verbal and written communication skills.
Knowledge of and sensitivity to HIV/AIDS disease and ability to interact with diverse populations.

Nice To Haves

Epic experience strongly preferred
Working knowledge of Spanish language (bilingual) is a plus.
HIV experience in a not-for-profit environment.

Responsibilities

Communicate effectively with the public, including employees, patients, clients, volunteers, visitors, and vendors.
Treat patients and clients with respect and sensitivity; explain procedures to new patients.
Provide direct patient care, including rooming, maintaining exam rooms, vital signs, vaccinations, ECGs, and phlebotomy.
Register and update patient information in electronic health records, schedule patient appointments, verify insurance, and collect co-pays.
Make reminder calls to ensure patient attendance.
Assist in managing patient flow and clinic operations.
Answer, screen, and forward phone calls, providing basic information.
Support staff with administrative tasks like distributing information, faxing, copying, scanning, ordering medical supplies, and word processing.
Prepare and maintain patient records in compliance with regulations.
Process specialty care referrals and abstract lab results.
Ensure clinic equipment is in good working order, monitoring expiration dates and performing routine checks.
Participate in quality improvement activities, special projects, and reporting.
Perform other duties as assigned by the practice manager.
Adherence to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.