Medical Assistant/Medical Front Office

NextCare•Tucson, AZ

19d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys working in a fast-paced, team-oriented setting. The Medical Assistant supports patient care in the back office and may also work in front office reception, helping maintain smooth clinic operations and efficient patient flow. The role provides patient care under a provider’s direct supervision and within the Medical Assistant’s scope of practice. Employees may be cross-trained and assigned front- or back-office duties according to clinic staffing and business needs. The position may include additional laboratory responsibilities, including moderate-complexity clinical testing, instrument calibration and quality control, inspection-ready documentation, competency assessments, proficiency testing, specimen processing and reporting, and notification of critical results to the attending Texas healthcare provider. For Arizona, applicants must have at least a high school diploma or equivalent and either completion of an approved accredited Medical Assistant training program, or completion of a non-accredited program plus national certification through AAMA, AMT, or NHA.

Requirements

For Arizona: High school diploma or equivalent.
For Arizona: Complete an approved (accredited) Medical Assistant training program; alternatively, complete an unapproved (non-accredited) program and obtain national certification through AAMA, AMT, or NHA.
Be proficient in EMR/EHR.

Responsibilities

Assist the provider with examinations, including taking patient vitals, procedures, and other direct patient care processes under direct supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and provider direction, following medication safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, which may include employer drug screens.
Perform splinting and casting as needed.
Conduct physicals, including sports physicals.
Perform other urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly report unusual patient occurrences, including medication events, to the provider on duty using an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use EMR/EHR systems proficiently.
Perform other related duties as assigned or described by company policy.
Perform moderate-complexity clinical testing across authorized disciplines, such as Chemistry, Hematology, and Urinalysis, according to the laboratory's COLA-approved SOP manual.
Conduct and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities in preparation for biennial COLA on-site surveys.
Participate in documented competency assessments semiannually during the first year of employment and annually thereafter, covering the six CLIA-mandated elements.
Test and document blind proficiency testing samples as patient specimens, following anti-commingling regulations.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data in the Laboratory Information System (LIS).
Recognize critical, life-threatening results and promptly follow notification protocols with the attending Texas healthcare provider.
When supporting front office reception, keep patients and families informed about wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
Provide respectful, customer-focused service and help ensure the clinic and reception area run smoothly.