Medical Assistant / Medical Front Office

NextCare•Phoenix, AZ

21h

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys a fast-paced setting and working as part of a team. The role supports patient care in the back office and may also support front-office reception, depending on clinic staffing and business needs. The Medical Assistant helps maintain smooth clinic operations and patient flow while providing respectful, patient-focused care under provider supervision and within the Medical Assistant scope of practice. The position may include laboratory work such as moderate-complexity clinical testing, quality control and calibration, maintenance of audit-ready records, documented competency assessments, proficiency testing, specimen processing, accurate laboratory information system entry, and prompt notification of critical results to the attending Texas healthcare provider. Employees are expected to be cross-trained and may be assigned to front-office or back-office functions, or both.

Requirements

For Arizona: High school diploma or equivalent.
For Arizona: Completion of an approved (accredited) Medical Assistant training program; or completion of a non-accredited Medical Assistant training program and national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
Proficiency in EMR/EHR systems.

Responsibilities

Assist the provider with examinations, including taking patient vital signs, procedures, and other direct patient-care processes under the provider’s supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and provider direction, following medication-administration safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, when assigned.
Perform splinting and casting when assigned.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and complete an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use the electronic medical record/electronic health record system proficiently.
Perform moderate-complexity clinical testing in authorized disciplines according to the laboratory’s COLA-approved standard operating procedure manual.
Perform and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities for COLA inspections.
Participate in documented competency assessments semiannually during the first year of employment and annually thereafter, covering the six CLIA-mandated elements.
Test and document blind proficiency-testing samples as patient specimens, following anti-commingling regulations.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data in the Laboratory Information System.
Recognize critical, life-threatening results and follow immediate notification protocols for the attending Texas healthcare provider.
When supporting front-office reception, keep patients and families informed of wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payment, obtaining required signatures, and issuing receipts.
Perform other related duties as assigned or described by Company policy.
Cross-train and work in front-office or back-office functions, or both, according to clinic staffing and business requirements.