Medical Assistant/Medical Front Office

NextCare•Leavenworth, KS

19d

About The Position

NextCare Urgent Care is seeking an energetic, customer-friendly Medical Assistant who can work in a fast-paced, team-oriented setting. This is a dual role that combines Medical Front Office duties with back-office Medical Assistant responsibilities. The position supports smooth clinic operations and patient flow while providing respectful, dignified patient care tailored to individual needs. Employees may be cross-trained and assigned to front-office or back-office functions, or both, depending on clinic staffing and business needs. Front-office work includes keeping patients and families informed about wait times, monitoring patient flow, and processing discharges by preparing charges, collecting payments, obtaining signatures, issuing receipts, and assisting with other duties as needed. Medical Assistant duties include supporting providers during examinations and procedures, taking vitals, administering medications under provider direction and policy, performing blood draws, and potentially collecting urine specimens, conducting physicals, performing splinting or casting, and providing services such as ear lavage, wound care, and oxygen administration. The role also includes required clinical documentation, safety notifications, adherence to laboratory and clinical accreditation requirements, and proficiency with EMR/EHR systems. Additional laboratory responsibilities may include moderate-complexity testing, instrument calibration and quality control, maintaining inspection-ready records, completing competency assessments and proficiency testing, processing specimens and entering results into the Laboratory Information System, and promptly notifying the attending Texas healthcare provider of critical results. Applicants must have a high school diploma or GED and satisfy one of the specified medical assistant education and experience pathways. Other medical assistant education or experience may be considered with approval from the Compliance and Regulatory department.

Requirements

High school diploma or GED; a copy of the diploma may be requested at the time of offer, and official transcripts may be requested if education cannot be verified through the pre-employment background process.
Completed an accredited Medical Assistant training program; or completed a non-accredited Medical Assistant training program and hold national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA); or completed a non-accredited medical assistant training program and have at least one year of Medical Assistant employment after completion, or verifiable work experience directly supervised by a Provider or Physician Group for at least 2,000 hours or one year.
Other Medical Assistant education or experience may be considered upon review and approval from the Compliance and Regulatory department.
Proficiency with EMR/EHR systems.
Ability to perform duties within the scope of practice of a Medical Assistant and under provider supervision where specified.

Responsibilities

Keep patients and families informed of wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payments, obtaining signatures, and issuing receipts.
Assist with other front-office duties as needed.
Assist the provider with examinations, including taking patient vitals, procedures, and other direct patient-care processes under supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and provider direction while following safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, as needed.
Perform splinting and casting as needed.
Conduct physicals, including sports physicals.
Perform urgent-care services such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and complete an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use EMR/EHR systems proficiently.
Perform other related duties as assigned or described by Company policy.
Perform moderate-complexity clinical testing in authorized disciplines, such as Chemistry, Hematology, and Urinalysis, according to the laboratory's COLA-approved SOP manual, when assigned laboratory responsibilities.
Perform and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results, when assigned laboratory responsibilities.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities, when assigned laboratory responsibilities.
Participate in documented competency assessments semiannually during the first year of employment and annually thereafter, covering all six CLIA-mandated elements, when assigned laboratory responsibilities.
Complete and document blind proficiency testing samples as patient specimens while following anti-commingling regulations, when assigned laboratory responsibilities.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately enter data into the Laboratory Information System, when assigned laboratory responsibilities.
Recognize critical, life-threatening results and promptly follow notification protocols to the attending Texas healthcare provider, when assigned laboratory responsibilities.
Support customer service and treat patients with respect and dignity.
Help ensure the clinic and front reception area operate smoothly and patient flow remains optimal.
Cross-train and perform front-office or back-office functions, or both, according to clinic staffing needs and business requirements.