Medical Assistant / Medical Front Office

NextCare•Buckeye, AZ

15d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys working in a fast-paced, team-oriented environment. The role supports urgent care operations by providing patient care in the back office and, as needed, supporting front office reception. Employees may be cross-trained and assigned to front-office or back-office functions, or both, based on clinic staffing needs and business requirements. In the clinical setting, the Medical Assistant supports providers with examinations, procedures, and other direct patient care within the Medical Assistant's scope of practice and under provider supervision. Duties may include taking vital signs, administering medications, drawing blood, collecting urine, performing splinting and casting, conducting physicals, and providing services such as ear lavage, wound care, and oxygen administration. The role also follows safety, laboratory, clinical accreditation, and incident-reporting procedures. Additional laboratory responsibilities may include moderate-complexity clinical testing; instrument calibration and quality control; maintaining audit-ready records for COLA inspections; completing competency assessments and proficiency testing; processing specimens and entering results into the Laboratory Information System; and promptly notifying the attending Texas healthcare provider of critical results. When assigned to front office reception, the Medical Assistant helps keep patients and families informed about wait times, monitors patient flow, and processes discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. The position supports a smooth-running clinic and provides respectful, dignified customer service to patients.

Requirements

High school diploma or equivalent.
For Arizona: completion of an approved (accredited) Medical Assistant training program; or completion of an unapproved (non-accredited) Medical Assistant training program and national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
Proficiency in EMR/EHR.

Responsibilities

Assist providers with examinations, including taking patient vital signs, and with procedures and other direct patient care under provider supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and provider direction while following medication safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, as needed.
Perform splinting and casting as needed.
Conduct physicals, including sports physicals.
Perform other urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and document them on an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Maintain proficiency in EMR/EHR systems.
Perform other related duties as assigned or described by company policy.
Perform moderate-complexity clinical testing in authorized disciplines such as Chemistry, Hematology, and Urinalysis, following the laboratory's COLA-approved standard operating procedures.
Perform and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities in preparation for COLA surveys.
Participate in documented competency assessments semiannually during the first year of employment and annually thereafter, covering the six CLIA-mandated elements.
Complete and document blind proficiency testing samples as patient specimens, following anti-commingling regulations.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately enter data into the Laboratory Information System.
Recognize critical, life-threatening results and follow immediate notification protocols for the attending Texas healthcare provider.
When supporting front office reception, keep patients and families informed about wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
Support patient service and dignity while helping maintain smooth clinic operations and optimum patient flow.