Medical Assistant III: Family Medicine

Hoag•Aliso Viejo, CA

About The Position

The Medical Assistant III maintains a highly professional environment and a collaborative relationship with patients and physicians. The role supports non-clinical tasks that help ensure smooth patient access and flow, including scheduling follow-up visits, imaging, and laboratory work; preparing chart elements; checking vital signs; rooming patients; and assisting with procedures. Additional responsibilities include managing pre-authorizations and serving as a liaison between providers and patients. The Medical Assistant works collaboratively with staff to ensure records are received and required testing is completed before appointments or surgery. The role provides staff and patients with updates about the timing and status of tasks that could affect a patient’s health, testing, or treatment options, and helps maintain patient flow and communication within Hoag and referring physician offices. The position may require working at different locations during the week or traveling between sites. In Oncology and Specialty Clinics, the Medical Assistant follows clinic guidelines for handling instruments and equipment used in procedures.

Requirements

High school diploma or equivalent GED.
Graduate of a Medical Assistant Program or equivalent medical back-office experience.
Ability to anticipate provider needs and demonstrate critical thinking skills developed through experience.
HMG/OCW HMG Primary Care: 8 years of Primary Care experience.
HMG Specialty Care: 4 years of experience in the same specialty area.
OCW: 4 years of OBGYN experience.
HUC Hoag Urgent Care: 8 years of Primary Care or Urgent Care experience.
Diabetes Center: 8 years of experience as a Medical Assistant.
Oncology, Gastro/Digestive, or Pain Management Specialty Clinics: 3 or more years of experience as a Medical Assistant.
Current BLS (AHA) certification.
Pain Management Center: National Certified Phlebotomy Technician (NCPT) or California-specific CPT I certification.
Diabetes Center: CPTI-CPT-Certified Phlebotomy Technician; employees hired into the role before 03/16/2025 are grandfathered into their position and must obtain CPTI within 210 days to remain in the position.

Nice To Haves

Medical Assistant certification.
CPR certification.
Diabetes, Oncology, Gastro, or Digestive Specialty Clinics: current Limited Phlebotomy Certification.

Responsibilities

Schedule patients for follow-up office visits, imaging, and laboratory work.
Prepare appropriate chart elements.
Check vital signs and room patients.
Assist with procedures.
Complete the pre-authorization process and act as a liaison between providers and patients.
Coordinate with staff to ensure appropriate records are received and required testing is completed before appointments or surgery.
Provide staff and patients with updates on the timing and status of relevant tasks.
Help ensure even patient flow and continuous communication within Hoag and referring physician offices.
Follow clinic guidelines for handling instruments and equipment used in Oncology and Specialty Clinic procedures.
Work at different locations during the workweek or travel to multiple sites as required.