Medical Assistant III: Family Medicine

Hoag•Aliso Viejo, CA

10d•$25 - $39

About The Position

The Medical Assistant III (MA) maintains a highly professional environment and a collaborative relationship with patients and physicians. The role supports non-clinical tasks that help ensure smooth patient access and flow, including patient scheduling, chart preparation, taking vital signs, rooming patients, and assisting with procedures. The MA also handles pre-authorization and serves as a liaison between providers and patients. Working collaboratively with staff, the MA ensures required records are received and testing is completed before appointments or surgery. The MA provides staff and patients with updates on timing and status when tasks may affect health, testing, or treatment options, and supports even patient flow and ongoing communication within Hoag and with referring physician offices. The employee may be required to work at different locations during the workweek or travel among multiple sites. In Oncology and Specialty Clinics, the MA follows clinic guidelines for handling instruments and equipment used in clinic procedures.

Requirements

High school graduate or equivalent GED.
Graduate of a Medical Assistant Program or equivalent medical back-office experience as defined for the applicable service area.
Ability to anticipate provider needs and use critical thinking skills developed through experience.
HMG Primary Care: 8 years of experience in Primary Care.
HMG Specialty Care: 4 years of experience in the same specialty area.
OCW: 4 years of experience in OBGYN.
Hoag Urgent Care: 8 years of experience in Primary Care or Urgent Care.
Diabetes Center: 8 years of experience as a Medical Assistant.
Oncology, Gastro, Digestive, or Pain Management Specialty Clinics: 3 or more years of experience as a Medical Assistant.
Current BLS (AHA) certification.
Pain Management Center: National Certified Phlebotomy Technician (NCPT) or California-specific CPT I.
Diabetes Center: CPTI-CPT-Certified Phlebotomy Technician. Employees hired into the role before 03/16/2025 are grandfathered into their position and must obtain CPTI within 210 days to remain in the position.

Nice To Haves

Medical Assistant Certification.
CPR certification.
For Diabetes, Oncology, Gastro, or Digestive Specialty Clinics: current Limited Phlebotomy Certification.

Responsibilities

Schedule follow-up office visits, imaging, and lab work.
Prepare appropriate chart elements.
Check patients’ vital signs.
Room patients.
Assist with procedures.
Complete the pre-authorization process.
Act as a liaison between providers and patients.
Coordinate with staff to ensure records are received and appropriate testing is completed before appointments or surgery.
Update staff and patients on timing and status of tasks that could affect health, testing, or treatment options.
Help ensure even patient flow and continuous communication within Hoag and with referring physician offices.
Follow clinic guidelines for handling instruments and equipment used in Oncology and Specialty Clinic procedures.
Work at different locations during the workweek or travel to multiple sites as required.