Medical Assistant II - Pre Triage

Indiana University Health System•Indianapolis, IN

2d•Remote

About The Position

The Medical Assistant II provides telephone-based clinical support to patients with concerns related to Neurology, Neurosurgery, Pain Management, and Physical Medicine & Rehabilitation (PM&R) as part of a statewide Neurosciences Pre-Triage Pod. The role supports patients across the state in navigating care needs and improving access to timely, high-quality healthcare. The position is remote and scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility. Under the supervision of the designated supervisor and assigned physician, the Medical Assistant performs duties associated with direct patient care and clinical direction in accordance with organizational standards. The role helps ensure ordered procedures and treatments are complete, patient flow is smooth, laboratory work is performed, patients receive instructions, and medical orders and referrals are carried out accurately and promptly. Additional duties include registration and scheduling, maintaining EMR files, and general front-office functions as needed. Computerized physician order entry may be performed only when directed by the assigned physician. The position may also precept current Medical Assistant team members or Medical Assistant externs at leadership's request.

Requirements

High school diploma or equivalent.
Graduation from a Medical Assistant program.
Current medical assisting certification from the American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for Competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
AHA Basic Life Support certification for healthcare workers; other advanced life support certifications may be required based on unit or department specialty and patient care policies.
Knowledge of OSHA, CLIA, and ADA.
Knowledge of ICD-10 and CPT coding.
Knowledge of standard laboratory and medical procedures.
Knowledge of insurance plans and third-party payers.
Ability to master standard clinical competencies according to current Clinical policy, Point of Care, and Skills Competency checklists.
Basic math skills and accurate data collection and entry skills.
Dependable and reliable team player.
Positive attitude and strong communication skills.
Ability to work in a fast-paced setting.
Willingness to learn and support teammates.

Nice To Haves

TB validation to administer or read, or the ability to obtain validation within 6 months of hire.
Knowledge of Business Unit Quality Programs, Meaningful Use, and Standard Work Programs and concepts within 6 months of hire.

Responsibilities

Assess patient concerns through telephone interactions.
Identify issues that require escalation to RN Triage.
Connect patients with appropriate providers and care teams.
Support patients across the state in navigating their care needs.
Help improve access to timely, high-quality healthcare.
Perform duties associated with direct patient care and clinical direction under the supervision of the designated supervisor and assigned physician, following organizational standards.
Assure completeness of ordered procedures and treatments and support smooth patient flow.
Perform general laboratory work and instruct patients concerning procedures, treatments, and care needs.
Ensure medical orders and referrals are carried out accurately and in a timely manner.
Perform registration and scheduling activities according to organizational and departmental procedures.
Maintain EMR files and perform general front-office functions as needed.
Perform computerized physician order entry only if directed by the assigned physician.
Precept current Medical Assistant team members or Medical Assistant externs when requested by leadership.