Medical Assistant I - Pre Triage

Indiana University Health System•Indianapolis, IN

2d•Remote

About The Position

The Medical Assistant I joins a statewide Neurosciences Pre-Triage Pod and provides telephone-based clinical support to patients with concerns related to Neurology, Neurosurgery, Pain Management, and Physical Medicine & Rehabilitation (PM&R). The role supports patients across the state in navigating care and helps improve access to timely, high-quality healthcare. The position is remote and scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility. Under the supervision of the designated supervisor and assigned physician, the Medical Assistant performs duties associated with direct patient care and clinical direction in accordance with organizational standards. The role helps ensure ordered procedures and treatments are complete, patient flow is smooth, laboratory work is performed, patients are instructed about procedures and treatments, and medical orders and referrals are carried out accurately and promptly. The position also performs registration and scheduling, maintains EMR files, and completes general front-office functions as needed. Computerized physician order entry may be performed only when directed by the assigned physician. The Medical Assistant may precept current MA team members or MA Externs at leadership’s request.

Requirements

AHA Basic Life Support certification for healthcare workers is required.
High school diploma or equivalent is required.
New hires and promotions after October 5, 2025, require graduation from a Medical Assistant program.
Knowledge of OSHA, CLIA, and ADA is required.
TB validation to administer or read, or validation obtained within six months of hire, may be required.
Knowledge of standard laboratory and medical procedures.
Knowledge of insurance plans and third-party payers.
Ability to master standard clinical competencies according to current Clinical policy, Point of Care, and Skills Competency checklists.
Basic math skills and accurate data collection and entry skills.
Dependability and reliability as a team player.
Positive attitude and strong communication skills.
Ability to work in a fast-paced setting.
Willingness to learn and support teammates.
Ability to troubleshoot.

Nice To Haves

Knowledge of ICD-10 and CPT coding is preferred.
Other advanced life support certifications may be required depending on unit or department specialty and patient-care policies.
Knowledge of Business Unit Quality Programs, Meaningful Use, and Standard Work Programs and concepts within six months of hire.

Responsibilities

Assess patient concerns through telephone interactions.
Identify issues that require escalation to RN Triage.
Connect patients with appropriate providers and care teams.
Support patients across the state in navigating their care needs.
Help improve access to timely, high-quality healthcare.
Perform duties associated with direct patient care and clinical direction under the supervision of the designated supervisor and assigned physician.
Ensure ordered procedures and treatments are complete and patient flow is smooth.
Perform general laboratory work and instruct patients concerning procedures, treatments, and needs.
Ensure medical orders and referrals are carried out accurately and in a timely manner.
Perform registration and scheduling activities according to organizational and departmental procedures.
Maintain EMR files and perform general front-office functions as needed.
Perform computerized physician order entry only if directed by the assigned physician.
Precept current MA team members or MA Externs when requested by leadership.