Medical Assistant I - Pre Triage

IU Health • Indianapolis, IN

3d • Remote

About The Position

Indiana University Health is seeking an experienced Medical Assistant to provide telephone-based clinical support to patients with concerns related to Neurology, Neurosurgery, Pain Management, and Physical Medicine & Rehabilitation. The position supports patients statewide in navigating care and accessing timely, high-quality healthcare. It is remote, scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m., with flexibility.

Under the supervision of the designated supervisor and assigned physician, the Medical Assistant performs duties associated with direct patient care and clinical direction in accordance with organizational standards. The role supports patient flow, helps ensure ordered procedures and treatments are completed, performs general laboratory work, instructs patients about procedures and treatments, and ensures medical orders and referrals are carried out accurately and promptly. The Medical Assistant also performs registration and scheduling, maintains electronic medical record files, and handles general front-office functions as needed. Computerized physician order entry may be performed only when directed by the assigned physician. The role may include precepting Medical Assistant team members or externs when requested by leadership.

Requirements

• AHA Basic Life Support certification for healthcare workers is required; other advanced life support certifications may be required according to unit or department specialty and patient-care policies.
• High school diploma or equivalent is required.
• For new hires and promotions after October 5, 2025, graduation from a Medical Assistant program is required.
• Knowledge of OSHA, CLIA, and ADA is required.
• Knowledge of Business Unit Quality Programs, Meaningful Use, and Standard Work Programs and concepts within six months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies under current Clinical policy, Point of Care, and Skills Competency checklists.
• Basic math skills and accurate data collection and entry skills.
• Dependable and reliable team player.
• Positive attitude and strong communication skills.
• Ability to work in a fast-paced setting.
• Willingness to learn and support teammates.
• Ability to troubleshoot.

Nice To Haves

• Knowledge of ICD-10 and CPT coding is preferred.
• TB validation to administer or read, or validation obtained within six months of hire, may be required.

Responsibilities

• Assess patient concerns through telephone interactions.
• Identify issues requiring escalation to RN Triage.
• Connect patients with appropriate providers and care teams.
• Support patients statewide in navigating their care needs.
• Help improve access to timely, high-quality healthcare.
• Perform duties associated with direct patient care and clinical direction under the supervision of the designated supervisor and assigned physician.
• Assure completeness of ordered procedures and treatments and support smooth patient flow.
• Perform general laboratory work.
• Instruct patients concerning procedures, treatments, and needs.
• Ensure medical orders and referrals are carried out accurately and in a timely manner.
• Perform registration and scheduling activities according to organizational and departmental procedures.
• Maintain electronic medical record files and perform general front-office functions as needed.
• Perform computerized physician order entry only if directed by the assigned physician.
• Precept current Medical Assistant team members or Medical Assistant externs when requested by leadership.

Benefits

• 401(k) with employer match.
• Tuition reimbursement.
• Student loan forgiveness eligibility.
• Employee Assistance Program (EAP).
• Healthy Results Wellness Program with bi-weekly incentives.
• Access to advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED