Medical Assistant II - Pre Triage

IU Health • Indianapolis, IN

3d • Remote

About The Position

Indiana University Health is seeking experienced Medical Assistants for its statewide Neurosciences Pre-Triage Pod. The role provides telephone-based clinical support to patients with concerns and needs related to Neurology, Neurosurgery, Pain Management, and Physical Medicine & Rehabilitation (PM&R), helping patients navigate care and access timely, high-quality healthcare across the state.

Under the supervision of the designated supervisor and assigned physician, the Medical Assistant performs duties associated with direct patient care and clinical direction in accordance with organizational standards. The role supports completion of ordered procedures and treatments, smooth patient flow, general laboratory work, patient instruction, and accurate, timely completion of medical orders and referrals. It also includes registration and scheduling, maintaining electronic medical record files, and general front-office functions as needed. Computerized physician order entry may be performed only when directed by the assigned physician. The Medical Assistant may be asked by leadership to precept current Medical Assistant team members or externs.

The position is remote, Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility.

Requirements

• AHA Basic Life Support for healthcare workers certification is required; other advanced life support certifications may be required according to unit or department specialty and patient care policies.
• High school diploma or equivalent is required.
• Graduation from a Medical Assistant program is required.
• Current medical assisting certification is required from the American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for Competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• Knowledge of OSHA, CLIA, and ADA is required.
• Knowledge of ICD-10 and CPT coding is required.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies according to current Clinical Policy, Point of Care, and Skills Competency checklists.
• Basic math skills and accurate data collection and entry skills.
• Dependability, reliability, teamwork, a positive attitude, strong communication skills, ability to work in a fast-paced setting, willingness to learn and support teammates, and troubleshooting ability.

Nice To Haves

• TB validation (to administer or read), or willingness to obtain validation within six months of hire, is preferred.
• Knowledge of Business Unit Quality Programs, Meaningful Use, and Standard Work Programs and concepts within six months of hire.

Responsibilities

• Assess patient concerns through telephone interactions.
• Identify issues that require escalation to RN Triage.
• Connect patients with appropriate providers and care teams.
• Support patients across the state in navigating their care needs.
• Help improve access to timely, high-quality healthcare.
• Perform duties associated with direct patient care and clinical direction in accordance with organizational standards.
• Assure completeness of ordered procedures and treatments and support smooth patient flow.
• Perform general laboratory work.
• Instruct patients concerning procedures, treatments, and care needs.
• Ensure medical orders and referrals are carried out accurately and in a timely manner.
• Perform registration and scheduling activities according to organizational and departmental procedures.
• Maintain EMR files and perform general front-office functions as needed.
• Perform computerized physician order entry only if directed by the assigned physician.
• Precept current Medical Assistant team members or Medical Assistant externs as requested by leadership.

Benefits

• 401(k) with employer match.
• Tuition reimbursement.
• Student loan forgiveness eligibility.
• Employee Assistance Program (EAP).
• Healthy Results Wellness Program with bi-weekly incentives.
• Access to advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED