About The Position

The Medical Assistant II provides patient care within the Medical Assistant scope of practice, follows organizational policies and procedures, and maintains training and competency appropriate to the area of specialty. The role supports providers and patients through clinical, diagnostic, administrative, and communication tasks, and must provide age-appropriate care based on patients’ growth and development needs. The position requires the ability to perform routine and complex technical skills after demonstrating competency, communicate effectively with patients and teammates, use computer and electronic medical record systems, and contribute to a positive patient experience. The role also maintains a clean and well-stocked work environment and may help train and onboard teammates or serve as a role champion or committee member.

Requirements

  • High school diploma or GED.
  • Completion of an accredited or approved Medical Assistant program, or qualifying structured clinical military training, EMT training, or—in specified divisions—two years of verifiable full-time Medical Assistant experience within the last five years.
  • Two years of experience in a clinical practice setting as a Medical Assistant.
  • Required Medical Assistant certification or registration, as applicable to the division, from an accepted organization listed in the posting.
  • Current American Heart Association BLS certification for Greater Charlotte and Wake Forest; in IL/WI and Floyd & Navicent, BLS for Healthcare Providers must be obtained within 45 days unless the department leader determines it is not required.
  • Successful completion of Atrium Health’s competency assessment where specified.
  • Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
  • Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
  • Proficient computer skills, including keyboarding, navigating a Windows operating system, using email, and exposure to electronic medical records systems.
  • Customer service skills that support a positive patient experience.
  • Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
  • Ability to lift 35 pounds without assistance; use patient-handling equipment and another team member when available for patient lifts over 35 pounds or when a patient cannot assist.
  • Functional speech, vision, hearing, and touch, and the ability to use fine-hand manipulation skills.
  • Ability to work with frequent exposure to mechanical, electrical, and chemical hazards and blood and body fluids, and to wear protective clothing and equipment as needed.
  • Ability to operate equipment necessary to perform the job.

Nice To Haves

  • Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) certification may be required within one year in select areas.
  • Professional practice advancement through professional governance, safety coach, super-user, vaccine coordinator, SPICE, or OSHA/IP certificate-holder responsibilities for the unit is specified for Wake Forest.
  • Achieving six points from the listed additional market responsibilities is specified for Wake Forest.
  • Successful completion of a system-approved program to become a primary trainer for new teammates is specified for Greater Charlotte.

Responsibilities

  • Perform patient rooming and visit tasks, including obtaining vital signs; reconciling medications; reviewing medical history, health maintenance, and allergies; and completing screenings.
  • Assist providers with procedures or perform procedures as ordered.
  • Perform laboratory duties, including venipuncture, specimen collection and labeling, specimen packing, preparation of lab orders and requisitions, and tracking results.
  • Perform point-of-care testing and CLIA-approved waived laboratory and practice-specific diagnostic testing according to orders and applicable standards.
  • Administer medications and vaccines safely according to the rights of medication administration.
  • Perform other assigned duties, such as processing medication refills and insurance authorizations, completing safety and regulatory logs, messaging patients, ordering medications and supplies, scheduling appointments, and coordinating referrals.
  • Communicate effectively and promptly, work as part of a team, and escalate concerns appropriately.
  • Maintain a clean work environment; clean instruments and equipment appropriately; ensure equipment and supplies are working and areas are stocked.
  • May assist with training and onboarding teammates or serve as a role champion or committee member.
  • Provide care appropriate to patients’ ages and developmental needs, in accordance with departmental policies and procedures.

Benefits

  • Paid time off programs.
  • Medical, dental, vision, life, and short- and long-term disability benefits.
  • Flexible Spending Accounts for eligible health care and dependent care expenses.
  • Adoption assistance and paid parental leave.
  • Defined contribution retirement plans with employer match and other financial wellness programs.
  • Educational Assistance Program.
  • Premium pay such as shift and on-call pay, based on teammate role.
  • Incentive pay for select positions.
  • Opportunity for annual increases based on performance.
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