Medical Assistant II - Atrium Health BiddlePoint FM FT

Advocate Health and Hospitals Corporation•Charlotte, NC

1d•Onsite

About The Position

The Medical Assistant II provides patient care within the Medical Assistant scope of practice, following applicable policies and procedures and maintaining required training and competency. The position supports family medicine clinic visits, performs clinical and laboratory tasks, assists providers with procedures, and contributes to a safe, clean, well-stocked work environment. The Medical Assistant is cross-trained for duties relevant to the clinic and communicates effectively with patients and the care team, escalating concerns appropriately. The role requires the knowledge and skills to provide age-appropriate care across the lifespan.

Requirements

High school diploma or GED.
Completion of an accredited or approved Medical Assistant program, or qualifying structured clinical military training, EMT training, or verifiable Medical Assistant experience as applicable to the division.
Current American Heart Association BLS certification is required in some divisions; in others, BLS for Healthcare Providers certification must be obtained within 45 days unless the department leader determines it is not required.
Successful completion of Atrium Health’s competency assessment where required.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, using email, and exposure to electronic medical record systems.
Customer service skills that support a positive patient experience.
Ability to meet physical requirements, including sitting, standing, walking, lifting, squatting, bending, twisting, crawling, kneeling, climbing, and reaching above shoulder level throughout the workday.
Ability to lift 35 pounds without assistance; use patient-handling equipment and another team member when available for patient lifts over 35 pounds or when a patient cannot assist.
Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
Ability to wear protective clothing and equipment as needed and work around frequent mechanical, electrical, chemical, blood, and body-fluid hazards.

Nice To Haves

Accepted Medical Assistant credentials, where applicable, include AAMA, AMT, AAH, NHCWA, NHA, MCMA, NAHP, or NRMA certification.
Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within one year in select areas.

Responsibilities

Perform rooming and visit tasks, including taking vital signs; reconciling medications; obtaining medical history; reviewing health maintenance and allergies; and conducting screenings.
Assist providers with procedures or perform procedures as ordered.
Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, preparing lab orders and requisitions, and tracking results.
Perform point-of-care testing according to standing or provider orders and complete CLIA-approved waived tests and practice-specific diagnostic testing in accordance with CLIA standards.
Administer medications and vaccines safely in accordance with the rights of medication administration.
Perform other clinic duties as assigned, such as medication refills, insurance authorizations, safety and regulatory log completion, patient messaging, ordering medications and supplies, scheduling appointments, and making referrals.
Cross-train and perform duties relevant to the specialty or clinic practice within the Medical Assistant scope of practice.
Communicate effectively and promptly, work collaboratively, and escalate concerns appropriately.
Maintain a clean work environment and clean instruments and equipment appropriately.
Ensure equipment and supplies are in working order and clinic areas are appropriately stocked.
Provide care appropriate to patients’ ages and developmental needs, consistent with departmental policies and procedures.