MA II - Atrium Health Carmel FM FT

Advocate Health and Hospitals Corporation•Charlotte, NC

About The Position

The Medical Assistant II provides patient care within the Medical Assistant scope of practice, following applicable policies and procedures and maintaining training and competency for the assigned specialty. The role supports providers and patients through visit preparation, clinical procedures, laboratory work, point-of-care testing, medication and vaccine administration, communication, and upkeep of the clinical work area. The position may also support teammate training and onboarding, serve as a role champion, or participate on a committee. The Medical Assistant must provide age-appropriate care and demonstrate knowledge of growth and development across the lifespan, using patient data to identify age-specific needs and provide care consistent with departmental policies and procedures. The role is based in Carmel Family Medicine and is full-time, 40 hours per week, with a Monday–Friday schedule of 7:30 a.m. to 4:30 p.m.

Requirements

High school diploma or GED.
Completion of an accredited Medical Assistant program, structured clinical military training documented per DD214, or EMT qualification, as applicable to the division. Some divisions also accept two years of verifiable full-time Medical Assistant experience within the last five years in place of program completion.
Two years of experience in a clinical practice setting as a Medical Assistant.
Current or timely obtained American Heart Association BLS for Healthcare Providers certification, according to the applicable division’s requirements.
CMA or RMA certification or registration from an accepted national organization, according to the applicable division’s requirements.
Successful completion of Atrium Health’s competency assessment where required by the applicable division.
For Greater Charlotte, successful completion of a system-approved program to become a primary trainer for new teammates.
For Wake Forest, demonstrate professional practice advancement through a role such as professional governance, safety coach, super-user, vaccine coordinator, or SPICE or OSHA/IP certificate holder, and achieve six points from the list of additional market responsibilities.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
Excellent communication and interpersonal skills, including the ability to develop rapport and maintain positive, professional relationships with patients, teammates, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, and using electronic mail; exposure to electronic medical record systems.
Customer service skills that support a positive patient experience.
Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when a patient cannot assist, use patient-handling equipment with at least one other team member when available; assess unique patient lifting or movement situations case by case.
Functional speech, vision, hearing, and touch, and the ability to use fine-hand manipulation skills.
Ability to work with frequent exposure to mechanical, electrical, and chemical hazards and blood and body fluids, and to wear protective clothing and equipment as needed.
Ability to operate all equipment necessary to perform the job.

Responsibilities

Follow the Medical Assistant scope of practice, policies, and procedures, and maintain specialty-specific training and competency while providing patient care.
Perform rooming and visit tasks, including taking vital signs; reconciling medications; reviewing medical history, health maintenance, and allergies; and completing screenings such as depression, suicide, falls, and social drivers of health.
Assist providers with procedures or perform procedures as ordered.
Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, preparation of laboratory orders and requisitions, and results tracking.
Perform point-of-care testing according to standing or provider orders.
Complete CLIA-approved waived laboratory tests and practice-specific diagnostic testing in accordance with CLIA standards.
Administer medications and vaccines safely according to the rights of medication administration.
Perform additional duties as assigned, including medication refills, insurance authorizations, safety and regulatory log completion, patient messaging, medication and supply ordering, appointment scheduling, and referrals.
Communicate effectively and promptly, work collaboratively, and escalate concerns appropriately.
Maintain a clean work environment and ensure instruments and equipment are cleaned appropriately.
Ensure equipment and supplies are in working order and work areas are appropriately stocked.
May assist with training and onboarding other teammates.
May serve as a role champion or participate on a committee.
Provide care appropriate to patients’ ages and needs, applying knowledge of lifespan growth and development and following departmental policies and procedures.