Medical Assistant / Front Desk

Elite DNA Behavioral Health•Bradenton, FL

4d•$18 - $19

About The Position

The Medical Assistant / Front Desk provides patient care under the direction of a physician or licensed health care provider. Medical assistants perform routine administrative and clinical tasks that help physician and other health practitioner offices run smoothly. They are cross-trained in administrative and clinical duties, help patients feel at ease, and may explain physician instructions. The role supports psychiatrists, PAs, and APRNs; welcomes patients in person and by telephone; explains available services, payment categories, and billing procedures; schedules appointments; and directs walk-in patients and emergencies according to established policies. The employee assists with clinical care, patient records, billing and insurance verification, medication requests, and communications through phone, voicemail, email, and the electronic medical record. Documentation and responses are expected within the specified organizational time frames, often within 24 hours.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology.
Strong organizational and interpersonal skills.
Knowledge of CPT and ICD-10 coding procedures.
Knowledge of medication procedures.
Ability to meet the physical demands of the role, including frequent lifting and carrying of items up to 30 pounds unassisted, as well as frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.

Nice To Haves

One year of experience in an office environment.
Certified Medical Assistant.

Responsibilities

Provide services to individuals and coordination and support to psychiatrists, PAs, and APRNs.
Complete relevant documentation within organizational time frames and maintain organized, prioritized work to support clinic efficiency.
Collaborate with team members and other staff to ensure a complete, appropriate, and positive client experience.
Welcome patients in person or by telephone; explain available services, payment categories, and billing procedures.
Schedule appointments and direct walk-in patients and emergencies according to established policies and procedures.
Follow instructions and complete duties assigned by providers and management staff.
Ensure medication histories are accurate when taking vitals, removing medications the patient is no longer taking.
Perform genetic testing, educate patients about the testing, submit tests, and follow up on results so providers have them for the next visit.
Escort clients to examination rooms and prepare them for the physician in a timely and welcoming manner.
Perform medical assessments, including blood pressure, height, and weight, and take medical histories.
Assist physicians and nurses with direct client care and with filing, chart documentation, faxing, prescription medical programs, and telephone follow-up as assigned.
Maintain, copy, and file patient records and other information as needed.
Review and verify patient insurance or other coverage and calculate charges owed by the patient.
Collect deposits, copayments, or deductibles before the patient sees the provider, according to established policies and procedures.
Monitor and return voicemails throughout the day, resolve the reason for the call within 24 hours, and document each call and subsequent interaction.
Triage incoming patient phone calls, including voicemail calls, and document interactions within 24 hours.
Review Athena messages, inboxes, and messages; respond and document accordingly; discuss patient concerns with the relevant provider within 24 hours and document appropriately.
Take medication orders from a psychiatrist, APRN, or PA and phone them in to a pharmacy when needed; document appropriately and confirm with the client within 24 hours.
Prepare medication refill requests within 24 hours of receipt.
Verify pharmacy information, last visit, last fill, insurance, and whether medication should be picked up or mailed.
Handle prior authorizations within 24 hours of receiving a request from a pharmacy or insurance company and document interactions with the patient and pharmacy.
Update medications and related information in patient charts.
Provide patients with guidance and education about prescribed medications and when and where to obtain them.
Provide information about the after-hours call line and where to call with questions, and document the interaction in the patient chart.