Medical Assistant/Community Outreach & Engagement (Bilingual: Spanish)

POD Health•Downtown Orlando, FL

5d•Hybrid

About The Position

At POD Health, the Medical Assistant supports nurses and nurse practitioners in delivering patient care and attends community events alongside Marketers. The clinical portion includes monitoring patient vital signs through remote patient monitoring dashboards, documenting patient information, assisting with patient inquiries, managing medical records, and ensuring compliance with RPM program requirements and healthcare regulations. The outreach portion involves attending community events in the South Florida area as needed. This is a field-based position located in Orlando, Florida. When no events are scheduled, the employee may work remotely from home. The regular schedule is Monday through Friday, 9:00 AM to 5:00 PM, with after-hours attendance at community events as needed. POD Health provides Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives. Its services aim to provide accessible, personalized care, support patients with chronic conditions, and address health disparities among underserved populations.

Requirements

High school diploma or GED.
1–2 years of relevant experience in a healthcare setting or medical practice.
Bilingual in Spanish.
Strong grasp of patient care procedures and medical terminology.
Excellent interpersonal skills for interacting with patients and healthcare professionals.
Strong organizational skills to manage patient records and appointment scheduling.
Exceptional customer service skills and the ability to provide empathetic, supportive patient interactions.

Nice To Haves

College degree.
Medical Assistant certification, highly preferred.
Proficiency with EMR systems; experience with AdvancedMD is a plus.

Responsibilities

Collaborate with Nurse Practitioners, Care Navigators, and administrative staff to monitor patient health metrics, ensure accurate data entry, and coordinate follow-up care.
Serve as a liaison between patients and care teams to support continuity of care across RPM and CCM services.
Address dashboard alerts and communicate with patients promptly as needed.
Communicate with patients by phone with empathy and professionalism.
Remind patients to take required measurements and document the results in patient charts.
Escalate patient calls to nurses or Nurse Practitioners when further assessment or care is needed.
Maintain and update patient medical histories, vital statistics, and test results in the Electronic Medical Record (EMR) system.
Manage incoming and outgoing patient calls, respond to inquiries, monitor vital signs through RPM dashboards, and escalate cases when necessary.
Document all patient interactions in the EMR and follow up with patients to encourage adherence to care plans.
Enter data in Salesforce, including closing and monitoring opportunities.
Conduct outbound calls to provide instructions, gather information, and address patient concerns.
Use Advanced MD and CCIQ to enter and manage patient data and information.
Verify patient insurance coverage and obtain prior authorizations as required.
Schedule virtual appointments with Nurse Practitioners and coordinate with patients and the healthcare team.
Comply with healthcare regulations, including HIPAA, and uphold the organization's code of conduct.
Attend local community events, health fairs, senior expos, wellness programs, and other community-based initiatives throughout the South Florida area.
Represent the organization professionally and serve as a resource for seniors, families, caregivers, and community organizations at events.
Support outreach initiatives to increase patient engagement, generate new patient opportunities, and strengthen the organization's local presence.
Follow up after events by collecting appropriate contact information, documenting potential patient inquiries, and coordinating with internal team members.