Medical Assistant/Community Outreach & Engagement (Bilingual: Spanish)

POD Health•Orlando, FL

4d•$22 - $25•Hybrid

About The Position

POD Health is seeking a bilingual Spanish-speaking Medical Assistant for a dual clinical support and community outreach role. The position supports nurses and nurse practitioners in providing patient care through Remote Patient Monitoring (RPM) and Chronic Care Management (CCM), while also attending community events with the marketing team. Clinical duties include monitoring patient metrics through dashboards, documenting patient information, responding to patient inquiries and alerts, managing medical records, coordinating follow-up care, and supporting compliance with healthcare regulations. The outreach portion involves representing POD Health at community events and supporting efforts to engage patients and strengthen the organization's local presence. The position is field-based in Orlando, Florida, and requires attendance at community events and outreach activities. When no events are scheduled, remote work from home is available. The regular schedule is Monday through Friday, 9:00 AM to 5:00 PM, with after-hours work as needed to attend community events.

Requirements

High school diploma or GED.
1–2 years of relevant experience in a healthcare setting or medical practice.
Bilingual Spanish proficiency is required.
Strong grasp of patient care procedures and medical terminology.
Excellent interpersonal skills for interacting effectively with patients and healthcare professionals.
Strong organizational skills to manage patient records and appointment scheduling.
Exceptional customer service skills and ability to provide empathetic, supportive patient interactions.

Nice To Haves

College degree.
Medical Assistant Certification.
Proficiency with EMR systems; experience with AdvancedMD is a plus.

Responsibilities

Collaborate with Nurse Practitioners, Care Navigators, and administrative staff to monitor patient health metrics, ensure accurate data entry, and coordinate follow-up care.
Act as a liaison between patients and care teams to support continuity of care across RPM and CCM services.
Address dashboard alerts and communicate with patients promptly as needed.
Communicate with patients by phone with empathy and professionalism.
Remind patients to take required measurements and document results in patient charts.
Escalate patient calls to nurses or nurse practitioners when further assessment or care is needed.
Maintain and update patient medical history, vital statistics, and test results in the EMR system.
Manage incoming and outgoing patient calls, respond to inquiries, monitor vital signs through RPM dashboards, and document interactions in the EMR.
Follow up with patients to encourage adherence to their care plans.
Enter data in Salesforce, including closing and monitoring opportunities.
Conduct outbound calls to provide instructions, gather information, and address patient concerns.
Use EMR systems, specifically Advanced MD, and CCIQ to input and manage patient data.
Verify patient insurance coverage and obtain prior authorizations as required.
Schedule virtual patient appointments with Nurse Practitioners and coordinate with patients and the healthcare team.
Follow healthcare regulations, including HIPAA, and uphold the organization's code of conduct.
Participate in local community events, health fairs, senior expos, wellness programs, and other community-based initiatives throughout the South Florida area.
Represent the organization professionally and serve as a resource for seniors, families, caregivers, and community organizations.
Support outreach initiatives to increase patient engagement, generate new patient opportunities, and strengthen the organization's local presence.
Assist with post-event follow-up by collecting appropriate contact information, documenting potential patient inquiries, and coordinating with internal team members.